Showroom Experience Specialist

2 months ago

Melbourne, Australia Sleeping Duck Full time

**About Sleeping Duck**:
Sleeping Duck was founded in 2014 by engineers Winston Wijeyeratne and Selvam Sinnappan and is now one of Australia's fastest growing startups - and that's particularly unique because we design our own concept products entirely in house.

Ground-breaking, engineer led, in-house product design. Real sleep science. Transparency. Honesty. Value. And a commitment to passionate, exemplary customer connection, service and support. We are a multi award winning product company that is reinventing the way Australian's improve their sleep quality through better and more accessible high quality bedroom products.

Our team is exceptionally driven. We are led closely by our experienced founders and foster a strong inclusive culture. We are unified in our vision for reinventing the sleep product space to make better sleep accessible for everyone, no matter who you are. It is an exciting place to work because everyone at Sleeping Duck wants to do exceptional things.

We do almost everything in house which gives us a rare sense of unity of purpose in our vision to make better products and experiences for our customers. Our 60+ person team is very passionate, and includes Product Development, Story and Marketing, Supply Chain, Customer Experience and Technology.

Our beautiful showroom located in Prahran is something to be seen. It is buzzing with energy and is an exciting, unique and one of a kind space to work in. As such we are looking for people just like that to join our amazing team.

This is not a retail space, this is our showroom which has been purposefully built to take customers on a journey - see the inception of Sleeping Duck and our products, engage with our products, take a lay down experience on our world class mattresses, all guided by one of amazing team members who will curate a tailored experience for each customer.

**What's the role all about?**:
Our customers are at the heart of everything we do, with our Showroom Experience Specialists setting the tone to welcome and engage new customers to discover what we hope is their best sleep solutions. Some of which looks like:

- Chat to our customers, build rapport, encourage them to come back, guide them through the showroom, get them interacting with our products and if they're keen talk them through a purchase
- We are all about the quality of the experience rather than the sale (not KPI driven)

We are looking for new Seasonal Casuals with availability over November, December and January to join our dynamic team. Availability over weekdays and weekends is essential. You will be given a warm welcome, paid training on how we do things the Sleeping Duck way in a fun and energetic environment.

This is a 3 month fixed term contract with the possibility of extension and/or permanency.

**People who we'd love to work with**:
No specific experience required, we are really looking for positive and engaging people who may have knowledge and experience in customer service and are keen to be a part of this unique and fun showroom team.
- Engaging people who can connect with our customers
- Ideally some customer service experience such as retail or hospitality but not necessary
- Confident and unique
- Proud about where you work and sharing your knowledge with customers
- Good communicators - with strong verbal and interpersonal skills
- Enthusiastic, passionate and driven - we love what we do and we want a team player who loves what they do

If you don't tick every box, please don't count yourself out just yet. We're all about hiring the right person rather than ticking boxes - so if this role resonates with you, please apply
- Above retail award industry rates
- An opportunity to be part of our evolving story and join an innovative and fast growing Melbourne born startup
- The team is really passionate about what they do, they have an open-minded, forward-thinking and inclusive culture
- Access to our Employee Assistance Program for extra support
- To really live the SD life we offer generous discounts for family and friends

If you are interested, please submit your resume and let us know why you would love to join the team

Curious? Why not come check out the showroom (8 Carlton Street, Prahran) and the team to see what it's all about

It doesn't matter if you're a side-sleeper, a back sleeper or an insomniac, we welcome sleepers of all backgrounds at Sleeping Duck. We're proud to recruit, develop, celebrate, and retain the most talented individuals from a variety of backgrounds.

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