Agile Product Owner, Victorian Civil and

4 months ago

Melbourne City Centre, Australia Court Services Victoria Full time

About us
VCAT serves the community by resolving civil and administrative disputes and making decisions in human rights and guardianship cases. VCAT services a diverse range of Victorian disputes, from residential tenancy matters to complex building and property and human rights matters, which have a deep reach into the Victorian community and a direct impact on the economy, in particular, in planning, property, health and small business.
VCAT has currently embarked on a digitally-enabled service transformation focused on delivering enhanced online services for our users, end to end digital workflows in all our lists, and building an empowered and capable workforce who are receptive and ready for change.
About the role
The Agile Product Owner will lead in reviewing and refining the product vision and goals, gaining buy in across stakeholders and the program team. It is a senior leadership position in the program that provide strategic leadership and guidance to other SMEs and business representatives to ensure alignment to the transformation vision.

**Key responsibilities include**:

- Review and refine the product vision and goals for VCAT's case management system (CMS)
- Review existing functional and non-functional requirements, process maps and user journeys
- Define and prioritise the backlog for each of the program's phases of delivery
- Establish strong relationships with product stakeholders
- Lead and facilitate the Product Owner Sync forum
- Manage product related risks, issues, assumptions and dependencies
- Manage, define and prioritise scope deliverables from external third parties
- Drive awareness and acceptance of agile ways of working and remain up to date on trends and best practice for agile project management

About you

**To be successful, you will have**:

- Relevant professional certification in Agile Product Ownership with demonstrated experience in role
- Experience in Case Management and MS Dynamics knowledge is highly regarded
- Ability to cultivate relationships with stakeholders and manage competing interests and demands
- Experience in balancing operational service requirements in a regulatory environment highly regarded
- Exceptional leadership and mentorship abilities to introduce and implement technical solutions.
- Passion for user experience and quality outcomes
- Excellent process skills, as well as written and verbal communication skills.

How to apply
- resume
- a short cover letter

**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

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