Team Lead, Amazon Vendor Services

7 months ago

Sydney, Australia Amazon Commercial Services Pty Ltd Full time

3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of delivering cross functional projects experience
- 3+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

Amazon Australia is looking for Team Leads to manage and deliver the Amazon Vendor Services (AVS) program, leading a team of Brand Specialists within various Product Families/categories.

Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.

As a Team Lead, you will be responsible to deliver impact to a group of strategic vendors, through a team of Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors’ needs and define the right goals and targets. You will meet Category Leaders and of your product family on a regular basis to get guidance and help them with strategic decision making. Finally, you will be expected to contribute to continuous enhancements and innovation to the service and within your category/business area for vendors and customers.

You should be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes conflicting needs of different groups of stakeholders.
-----------------------------------------
- Our team operates out of our fabulous CBD office, conveniently located near many transportation options. Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.

Key job responsibilities

**Key responsibilities as a Team Lead for AVS**:

- Partner with HoVMs, MVMs, Vendor Managers and key retail category functions to define priorities and operational goals for one or more GLs/categories, and according to vendor and business needs
- Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors and deliver significant business impact
- Own the relationship with the most important vendors within AVS service (via a team of Brand Specialists) and act as an escalation point for issues and support
- Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
- Work with the AU AVS Team to drive adoption of tools and offshore processes and drive productivity within your team
- Define the skills required within the team to support your vendors with specific problematics
- Develop the right skill sets within the team and allocate resources to vendors
- Grow and develop people into a talent pool for Amazon

Sydney, NSW, AUS
- Experience implementing repeatable processes and driving automation or standardization
- Experience managing teams

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

  • Team Lead, Amazon Vendor Services

    7 months ago

    North Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    Amazon Australia is looking for Team Leads to manage and deliver the Amazon Vendor Services (AVS) program, leading a team of Brand Specialists within various Product Families/categories. Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key...

  • Team Lead, Amazon Vendor Services

    1 hour ago

    Sydney, Australia Amzn Commercial Srvcs Pty Ltd Full time

    3+ years of account management, project or program management or buying experience - Bachelor's degree - Experience driving internal cross-team collaboration Amazon Australia is looking for a Team Lead to manage Amazon Vendor Services (AVS) Brand Specialists within the Home and Leisure Team. Amazon Vendor Services are a suite of services designed to help...

  • Amazon Vendor Services Excellence Consultant

    7 months ago

    North Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    Amazon Vendor Services (AVS) is seeking an exceptional individual to join our newly formed Specialised Services team as an Excellence Consultant, focusing on Advertising. In this pivotal role, you will be responsible for building and executing a groundbreaking program that provides strategic guidance and support to Amazon's largest Retail vendors in their...

  • Program / Product Manager, After Market Services - Amazon Resale, Australia Team

    3 months ago

    Sydney, Australia Amazon Full time

    DESCRIPTIONDo you thrive in fast-paced environments and have a knack for turning challenges into opportunities? Join the APAC After Market Services (AMS) team and contribute to our 'three zero' mission: Zero Defects for Customers, Zero Cost of Returns, and Zero Waste. We strive to reduce returns, maximize reuse and recovery, and improve the sustainability of...

  • Strategic Vendor Partnerships Manager

    4 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the Role:">We are seeking an experienced Advertising Excellence Consultant to join our Amazon Commercial Services Pty Ltd team in Sydney, NSW. As a key member of our team, you will play a crucial role in building and executing a groundbreaking program that provides strategic guidance and support to Amazon's largest Retail vendors in their advertising...

  • Vendor Manager

    3 months ago

    Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    3+ years of with Excel experience - Bachelor's degree, or 3+ years of professional or military experience Amazon’s Retail team is looking for a Vendor Manager: this is a pivotal role where our mission is to change the weekly shopping habits of Australians. If you’re inspired by a new challenge and making your mark on a rapidly growing business, this...

  • Vendor Manager, Global Retail Imports

    7 months ago

    Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    3+ years of with Excel experience - 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience - Bachelor's degree, or 3+ years of professional or military experience - Experience with financial analysis and P&L ownership The International Expansions team is seeking a...

  • Account Manager, Retail Vendor Recruitment

    5 months ago

    Sydney, Australia Amazon Full time

    DESCRIPTIONAmazon’s Australia Retail team, located in Sydney, is looking for a highly driven Account Manager. The Retail Account Manager will be chartered with developing and managing a strong opportunity pipeline at scale, a mix of both high value brand opportunities while executing program strategies to secure agreements that will exceed account...

  • Business Development Executive, Retail Vendor

    4 months ago

    Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    2+ years of account management, project or program management or buying experience - Bachelor's degree - Experience using Excel and other business analytic tools Amazon’s Australia Retail team, located in Sydney, is looking for a highly driven Business Development Executive. The Retail Business Development Executive will be chartered with developing and...

  • Advertising Excellence Specialist

    4 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    Amazon Commercial Services Pty Ltd seeks an experienced Advertising Excellence Specialist to join our team in Sydney, NSW. As an integral member of the Amazon Vendor Services (AVS) team, you will play a pivotal role in driving business growth and delivering exceptional vendor experiences.About the RoleThe ideal candidate will have a strong analytical...

  • Technical Business Manager

    4 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    We are seeking a highly skilled Technical Business Manager to join our Amazon Resale team in Australia. This role will be responsible for driving the performance and growth of Amazon Resale in Australia, focusing on maximizing recovery and minimizing waste.The ideal candidate will have experience managing technical products or online services and will be...

  • Amazon AVS Leadership Position

    4 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleAmazon Commercial Services Pty Ltd is seeking an experienced Team Lead to join our Amazon Vendor Services (AVS) team in Sydney, NSW.The successful candidate will have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes conflicting needs of different groups of stakeholders.As a...

  • Senior Program Manager

    2 months ago

    Sydney, Australia Amazon Full time

    DESCRIPTIONAmazon’s Retail team, located in Sydney, is looking for a customer obsessed Senior Program Manager to develop and lead programs that drive improvements in the overall experience of vendors. You will be responsible for owning multiple workstreams that span areas including supplier contact support, education and training materials, and products...

  • Program / Product Manager, After Market Services - Liquidation, Australia Team

    3 months ago

    Sydney, Australia Amazon Full time

    DESCRIPTIONDo you possess the vendor management expertise and acumen to establish long-term partnerships and maximize liquidation recovery?Join the APAC After Market Services (AMS) team and contribute to our 'three zero' mission: Zero Defects for Customers, Zero Cost of Returns, and Zero Waste. We strive to reduce returns, maximize reuse and recovery, and...

  • Amazon Graduate Brand Analyst

    1 month ago

    Sydney, New South Wales, Australia Amazon Full time

    Job Title: Amazon Graduate Brand Analyst - Strategic Business GrowthEstimated Salary: $85,000 per annum (based on national averages in the United States)About the Role:This role offers a unique opportunity to drive business growth and improve the end-customer experience as a Graduate Brand Analyst at Amazon. As a strategic account manager, you will be...

  • Amazon Staffing Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    About the RoleAs a Workforce Staffing Lead at Amazon, you will be responsible for driving high-volume hiring and associate labor delivery through daily vendor management and engagement.This role involves key responsibilities such as agency management, including relationship maintenance and pool integrity; management of labour order fill rate; end-to-end...

  • Category Manager, Pc Storage, Amazon Retail

    6 months ago

    Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    3+ years of with Excel experience - 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience - Bachelor's degree, or 3+ years of professional or military experience - Experience with financial analysis and P&L ownership Amazon’s PC Retail team, located in Sydney,...

  • Highly Driven Business Development Manager

    4 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    About the RoleWe are seeking a highly driven Business Development Manager to join our team in Sydney, Australia. As a key member of our retail team, you will be responsible for developing and managing a strong opportunity pipeline at scale, driving business growth and exceeding account acquisition goals.This is an exciting opportunity to contribute to a new...

  • Business Manager, Amazon Business

    3 months ago

    Sydney, Australia Amazon Commercial Services Pty Ltd Full time

    4+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience - Bachelor's degree, or 3+ years of professional or military experience - Experience with pricing and selection strategy Amazon’s Retail team is looking for an Amazon Business - Business Manager. This role...

  • Amazon Safety Risk Management Lead

    4 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    At Amazon, we are seeking a highly skilled Senior Manager to lead our Global Road Safety Risk Management team in the Asia-Pacific region. This role will focus on identifying, analyzing, and mitigating safety risks to ensure Amazon's safe expansion as the largest package delivery service.The ideal candidate will have 7+ years of program or project management...