Service Lead, Community

7 months ago

Chadstone, Australia Aruma Full time

Increase your take home pay through Salary Packaging options
- Grow your career with us
- Opportunity to gain a nationally recognised qualification through Aruma RTO

**About the Role**

Reporting to the Manager, Community you'll lead a dedicated team of Support Workers and partner with Management to support efficient service delivery. These exciting roles will see you champion the lives of people living with a disability and support Aruma's strategic and operational goals.

**Key Responsibilities**
- Preparing and maintaining rosters for a team of Disability Support Workers and ensuring a person-centred approach to customers.
- Excellent customer service skills and the ability to communicate effectively with people with disabilities, their families, health professionals and our Disability Support Workers.
- Demonstrated ability to work in a fast-paced environment.
- Excellent time management and problem-solving skills, including the ability to prioritise tasks, pay attention to detail and input accurate data to maintain customer documentation.
- Complete on a rotating roster the Emergency after hours line.
- Supporting and empowering Disability Support Workers
- Provide mentoring and coaching to staff.
- Quality and Compliance
- Financial and Business Management

**Benefits**
- NFP $15,900 tax free + discounts on everyday products and services
- Training and development opportunities through Aruma RTO
- Grow your career within our vast network of businesses covering the eastern seaboard.
- Access to Fitness Passport - subsidised Gym membership
- Employee Assistance Program

**What you'll need to be successful**
- Willingness to travel where required.
- Min 3 years working in Disability services or equivalent care environment.
- Relevant tertiary qualification i.e.Cert III Individual Support or equivalent industry experience
- Sound knowledge of human rights-based approaches and person-centred care
- Ability to lead and mentor and develop teams.
- Intermediate MS Office Suite (Word, Outlook, Excel, Teams)
- Demonstrated knowledge of NDIS funding model and processes (desirable)

**Must haves**
- Current unrestricted Australian driver's licence
- NDIS Worker Screening Check and completion of NDIS Worker Orientation Module
- Valid First Aid & CPR Certificate

**Culture**

People love to work at Aruma because they get the satisfaction of knowing they are supporting people to live a great life, the life they want, the life they choose. Aruma is also BRAVE. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (Bold, Respectful, Authentic, Value Teamwork, Excellent)

**Diversity & Inclusio**n

Aruma is a Child Safe Organisation and an Equal Employment Opportunity (EEO) Employer. To this end, we invite applicants to answer optional questions around Diversity and Inclusion as part of the recruitment process. The information provided will be treated in strictest confidence in accordance with Aruma’s Privacy Policy.

**How to apply**

Follow the prompts and attach a cover letter telling us about your experience with an updated resume.
- Only applicants with the right to work in Australia will be considered. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised closing date._

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