Front Office Manager

7 months ago

South Wharf, Australia Novotel Melbourne South Wharf Full time

Company Description

Novotel Melbourne South Wharf

Managed by Accor, Australia's largest hotel network, our hotel is located in the beautiful South Wharf within a short walk to the CBD & Southbank. We offer 347 accommodation rooms & suites, and our feature dining venue, Mr Carpano Restaurant and Bar.

**Job Description**:
Novotel Melbourne South Wharf is looking for a super star with commitment to creating genuine connections and peak moments for our guests. As a 24-hour operation, guests will appreciate your warm welcome in the late evenings or early mornings. If you enjoy working nights, and this works for your lifestyle, we would love to chat

As a Night Porter at our hotel, your key duties will include:

- Greet and engage with all guests and visitors as they arrive and depart the hotel
- Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
- Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
- Ensure timely and efficient delivery of guest amenities, and make recommendations and reservations for our guests for local attractions
- Ensure collection and delivery of guest luggage, mail, messages and equipment in an efficient and timely manner.

**Qualifications**:
To be successful in this role you will:

- Have previous experience working in a hotel or similar environment
- Be a service spotter - with an eye for detail and to seek opportunities to delight our guests
- Be able to work independently with demonstrated initiative in a dynamic environment
- Have exceptional communication skills
- This role is for overnight shifts (11pm to 7am), but the flexibility to work other shifts on occasion would be desirable
- Applicants must be authorized to work for any employer in Australia. We are unable to sponsor or take over sponsorship of an employment visa

Additional Information

Benefits and Perks
- Worldwide Accommodation and Food & Beverage discounts for you, your family and friends
- Extensive employee benefits and special rates with our partnership brands
- Wellbeing at work - Work Your Way
- Recognition, including a complimentary hotel stay annually
- Training and career development opportunities
- Discounted parking and discounted staff meals

"Why work for Accor?

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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