Front Office Supervisor

7 months ago

South Yarra, Australia Ovolo Group Full time

Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

**That’s the way, uh-huh, uh-huh I like it**

Blending past, present, and progressive, **Ovolo South Yarra** is a place where retro chic and pop-art collide. Taking its design cues from the days of disco, rock gods, and retro glamour, the vibe of Ovolo South Yarra is bold, creative, and unpredictable. Designed for effortless living, Ovolo South Yarra features 123 guest rooms, Lona Misa Restaurant & Bar, and event spaces.

**The Gig**

We are looking for a savvy **Front Office Supervisor **to join our incredible Hotel. The spaces are like no other, with a fantastic team to lead. This is a leadership role that will give room and scope to grow and have significant input into the evolution of our hotel brand in Australia. This a **Full-Time** role and will require flexibility within availability. Your responsibilities will include but not limited to:

- Assist as directed, to train, schedule, support, and monitor the performance of Front Desk staff.
- To follow all specified procedures to satisfactorily administer the daily affairs of the Front Desk, including registering guests and assigning rooms;; blocking room assignments and reservations; pre-registering VIP's, comp rooms, and special attention guests; processing adjustments and check-outs; answering telephones; handling cash, credit, and check cashing transactions; filing room keys; handling mail and messages for guests; completing the next day's Front Desk Daily; transferring all necessary information in the "Daily Checklist."
- To be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies; current special rates and restrictions; types and locations of rooms and suites available; and services, costs, hours, and location of all hotel amenities, facilities, and outlets.
- To develop and maintain a working knowledge of the local area, to be able to provide hotel guests, as requested, with information regarding location, cost, and hours of operation of local services, facilities, and points of interest.
- To maintain awareness of current business level, and to be familiar with all functions and procedures of the Emergency, Housekeeping, Reservations and Concierge areas, in order to be able to assist, as needed, in these functions.
- To be aware of arriving VIP's and special request traces, and personally ensure their proper handling.
- Fluid communications and accurate timely reporting keep departmental partners informed.
- Previous Experience within hotels within a similar position.

**About you**

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. A Front Office Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

**What you'll get...**
- Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with.
- Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
- Receive Hotel benefits in rooms and our fabulous F&B outlets
- Stay Fit and Fabulous; be involved in our Wellbeing Programmes
- Develop relationships and make a difference to other people’s lives through our Community Programme
- Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent

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