Front Desk Reservations Specialist

1 week ago

South Wharf, Victoria, Australia AccorHotel Full time

We are seeking a highly skilled and detail-oriented Front Desk Reservations Specialist to join our dynamic team at Novotel Melbourne South Wharf. As a key member of our reservations team, you will play a crucial role in ensuring the seamless coordination of group bookings and reservations.

Job Description

The ideal candidate will have experience in a front office or reservations role and possess strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera PMS. Additionally, they will be able to work independently and demonstrate initiative in a dynamic environment.

  • Manage all group bookings of 10 rooms or more, handling enquiries via email or phone during shifts and providing timely responses.
  • Handle guest complaints and enquiries efficiently and professionally, ensuring the Reservations Manager is informed of any feedback.
  • Perform all reservations duties, including making and entering reservations, and prepare group information sheets prior to arrival.
Requirements

To succeed in this role, you will need:

  • Experience in a front office or reservations role.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera PMS.
  • Ability to work independently and demonstrate initiative.
  • Confident and articulate communication, negotiation, and relationship-building skills.
  • Time management skills with the ability to multitask.
What We Offer

We offer:

  • A competitive salary of $65,000 - $80,000 per annum, depending on experience.
  • On-the-job training and mentorship opportunities.
  • Access to career advancement and personal development pathways within Accor.
  • Exclusive Accor discounts and global benefits.

By joining our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. Apply now to take the first step towards an exciting career as a Front Desk Reservations Specialist

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