Logistics Support Officer

6 months ago

Melbourne, Australia Amplifon Group Full time

We are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents. Our mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the lives of millions of customers through the passion and superior care of our People. We attract, develop and empower the most talented people, who share our ambition and strive to demonstrate our values every day.**Our purpose**We empower people to rediscover all the emotions of sound Our purpose is the reason we exist. It motivates, guides, and allows us to explore new innovations, horizons and opportunities for the business, our customers and each other.**Our values**As we grow, our values guide how we act and what we do as One Company. We serve our customers' best interests with passion and seek to surprise them by always going the extra-mile. We empower our people to think freely, perform and succeed, working together to make a lasting difference. We take accountability for setting and delivering the highest standards of quality, and never give up**About This Role**The Logistics Support Officer covers a key role in the logistics team, acting as the local point of contact for Shops for logistic issues, resolving them or addressing them to the correct escalation path. This role provides an opportunity for those looking for a career in Supply Chain or Logistics within Amplifon to develop skills in relevant to store operations and replenishment, order processing and management.The responsibilities of the Logistics Support Officer include but not limited to:1st level shop logistics support
- Knowledge of service desk ticketing tools (e.g. ServiceNow)
- Problem solving for incidents and escalation process
- Collect all 2nd level shop logistic support requests and connect with logistic cluster to solve them

Order management
- Manage orders to WH and final shops
- Interact with WH, suppliers and logistic providers to verify order status
- Partner with Vendors to assure flawless communication and prompt problem solving

Inventory and replenishment
- Drive adoption of the global stock model within Australia, defining clear targets on the various stock elements
- Monitor and update target stock at the SKU location level in shops and warehouse
- Request replenishment flows to the shops and through inter-shops flows
- Optimise local inventory in warehouse and clinics
- Support with rundown of stock as part of Product Lifecycle management

Other
- Participate in projects and initiatives across the Asia Pacific region as required
- Provide analytical support to the Supply Chain and Product teams as required
- In line with global guidelines and teams, analyse and forecast future product demands working with marketing, sales, retail operations, business intelligence and finance teams

Professional Attributes
- Bachelor's degree or equivalent
- 1-2 years of experience working in Customer Service or Logistic Operations
- Working knowledge of ERP (Oracle preferred), order automation tools (EDI protocols, Supplier Portals) and ticketing tools (ServiceNow)
- Experience in process improvement initiatives
- Ability to work within a fast paced, dynamic environment
- Strong team player
- Good English, both spoken and written
- Customer oriented approach, able to problem solve and support resolution
- Good organizational and analytical skills
- Well organized and able to work under pressure
- Strong user focus and genuine desire to assist
- "Can do" attitude when handling complex situation
- Proactive team player

What's on Offer
- Amplifon training, career, and learning development opportunities
- A day off to celebrate your Birthday
- Yearly flu vaccinations
- Free access to our Employee Assistance Program
- Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends
- Discounted Private Health Insurance and other benefits and products
- Employee referral bonus when you introduce your friends and family to Amplifon
- An opportunity to join a global market leader, and a fun, vibrant, and highly experienced team

This is an amazing opportunity to work within a strong culture and develop your career. If you're ready for your next challenge, then APPLY NOW - our vibrant and fun HR team can't wait to meet you

As an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and backgrounds, including Indigenous Australians, to apply.

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