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Client Services Administrator

5 months ago

Box Hill, Australia Box Hill Institute Full time

Based at our Elgar Road Campus, Box Hill
- Fixed Term until July 2024
- PACCT 3 $56,592 per annum (exclusive of superannuation)

**About the role**:
An exciting opportunity to join Box Hill Institute as one of our Client Services Administrators within our Hospitality, Tourism & Culinary Arts team

You will be the first point of contact for students and clients, and support in a range of administrative support to enable the effective delivery of relevant programs with a focus on educational excellence and excellent customer service. Your role will consist of providing excellent reception services and quality customer service, ensuring prompt and accurate responses to course enquiries from internal and external, existing or potential students.

As the Client Services Administrator you will be working collaboratively with business support employees through the faculty, ensure that all student enrolments and relevant paperwork, in particular course exits, exemptions, and withdrawal forms, are completed, entered and filed in a timely manner.

The Faculty of IT,Business, Sport & Creative Industries provides a wide range of teaching and learning programs at local, interstate and international campuses. The faculty delivers nationally recognised training to over 1200 students in courses ranging from Certificates to Diplomas. Disciplinary areas include Hospitality, Culinary, Tourism & Patisserie.

**About You**:

- Demonstrated experience in a similar role. Experience in administration of educational delivery and/or professional services is an advantage
- A relevant qualification in business administration (desirable)
- Experience in dealing confidently and courteously with people at all levels, and a commitment to providing a high level of customer care in an administrative role
- High level of interpersonal, verbal and written communication skills, with demonstrated experience in preparing high quality, accurate correspondence and reports to stakeholders
- Knowledge of information management systems including Student One, CELCAT and Finance One is highly advantageous
- Experience in working collaboratively as part of a team to achieve team goals, including excellent organisational skills, flexibility during peak periods, and ability to adapt to changing priorities is essential

**About Us**:
We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes.

Our organisation comprises of Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult Education (Melbourne CBD) as well as partnerships across various correctional and defence sites in Victoria.

We are committed to a highly motivated and aligned workforce, so we’ll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.

**Benefits**:
We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. Employment benefits include:

- Flexible work arrangements (dependent on the role requirements)
- Career progression opportunities and reward & recognition programs
- On-site parking
- Novated leasing and salary packaging
- Access to health & wellbeing resources
- Employee discounts on health insurance, car rental, newspaper subscriptions and more
- Access to libraries offering ebooks, films, novels, children's books and so much more
- Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming
- Purchased Leave

**Applications close: 5pm, Tuesday 12**th** September 2023**
- Box Hill Institute reserves the right to withdraw an advertised position at any stage._