Product Manager

4 months ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
Customer powers one of Australia’s biggest brands. Our team connects us with millions of Aussies each week. Whether it’s through engaging content, omnichannel storytelling or thunderclap advertising that reaches 98% of Aussies, we connect in many ways.

**About the role**:
We have an exciting new opening for a Product Manager Customer Value -Direct & Paid Channels within our Customer Lifecycle Management team, available as a 9-month fixed-term full-time contract.

**Applications close on September 13th.**

**What you’ll be doing**:
Reporting to our Senior Transformation Manager, you’ll be responsible for creating a roadmap for deliverables that delivers high quality omnichannel customer experiences and improves business metrics

***
**You’ll also**:

- Be accountable for managing and prioritising the roadmap and initiatives.
- Assist to define and own the scope of work that meets business objectives and business case deliverables.
- Define squad backlog and how it aligns with business strategies and product roadmaps where relevant.
- Understand and resolve potential dependencies, constraints and limitations of solutions.
- Be responsible for end-to-end execution of initiatives, from discovery to delivery.
- Work closely with other Product Managers, business stakeholders and dependent teams e.g. Digital and Technology to manage dependencies and risk
- Communicate to stakeholders on progress of initiatives, to resolve issues and obtain necessary approvals.

***
**What you bring**:
In this role, you’ll bring strong product management and personalisation experience, along with expertise in agile delivery and change management within large, complex organisations.

You’ll excel at communicating information, influencing others, and negotiating both internally and externally. Your critical thinking, problem-solving abilities, and action planning will be key, along with exceptional planning and time management skills.

Your experience in a digital-first, customer-centric environment, combined with your ability to communicate and rationalise priorities and decisions, will be key to your success.

***
**You’ll also need**:

- Tertiary qualifications in Marketing/Business/Commerce.
- 5-7 years of experience as a Product Manager.
- Ability to drive measurable results through loyalty programs and omnichannel campaigns.
- Ability to identify capability requirements for effective marketing channel execution.
- Expertise in loyalty program strategy, roadmaps, and program delivery.
- A deep understanding of the digital ecosystem, agile methodologies, and personalised marketing tactics.
- Ability to translate business processes and customer insights into consistent omnichannel personalised customer experiences and solutions.

LI-MAR

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.

Job ID: 129046

Employment Type: Fixed Term

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