Product Manager

4 months ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**

As shopping continues to evolve, our Digital team keeps us at the cutting edge, making us more accessible, more innovative, and better connected than ever before. Driven by our innovative, inclusive, and forward-thinking culture, we create differentiated, omni-channel experiences for customers and build the next generation of digital retailing.

**About the role**

As a leading retailer in Australia, we strive to leverage innovative solutions to enhance customer experiences and drive business growth. We are seeking a skilled and visionary Product Manager to join our dynamic team and oversee the operation, optimization, and governance of our MarTech platforms. If you have a passion for driving innovation and ensuring that technology meets business needs, we want to hear from you

As the Product Manager for MarTech Platforms at Coles, you will be responsible for managing our Marketing Automation and Customer Data Platforms (CDP), ensuring they effectively serve multiple business units while adhering to best practices and regulatory standards. Your role will involve developing a comprehensive product roadmap, acting as the key liaison between the product team and internal stakeholders, and leveraging your technical expertise to drive platform enhancements.

**You will also**
- ** Platform Oversight**: Oversee the operation, optimization, and governance of MarTech platforms (e.g., Marketing Automation, CDP), ensuring they meet the needs of various business units while following best practices and regulatory requirements.
- ** Product Roadmap**: Develop and maintain a detailed product roadmap, prioritizing features and initiatives based on business value and customer impact.
- ** Stakeholder Liaison**: Act as the primary liaison between the product team and internal stakeholders. Gather requirements and ensure clear communication of product capabilities and developments.
- ** Technical Custodian**: Serve as the technical custodian for the platforms, utilizing your expertise in modern data warehouses, API integration, streaming data, and microservices to drive platform enhancements and ensure seamless functionality.
- ** Cross-functional Collaboration**: Work closely with internal stakeholders, including Digital, Marketing, Customer Experience, Data Science, and IT teams, to identify requirements, gather feedback, and deliver solutions that drive business value.
- ** Documentation & Training**: Develop comprehensive documentation and training materials for platform users to ensure effective adoption and utilization across the organization.
- ** OKRs & Data Analysis**: Define and track objectives and key results (OKRs). Analyse data to make informed product decisions and drive continuous improvement.

**About you and your skills**
- Proven experience in managing MarTech platforms, including Marketing Automation and CDP.
- Strong understanding of modern data warehouses, API integration, streaming data, and microservices.
- Excellent communication skills with the ability to act as a liaison between technical teams and business stakeholders.
- Experience developing product roadmaps and prioritizing features based on business value and customer impact.
- Ability to collaborate effectively with cross-functional teams and gather requirements from diverse stakeholders.
- Skilled in developing documentation and training materials for technology platforms.
- Analytical mindset with the ability to define and track OKRs and make data-driven decisions.

**What’s in it for you**
- Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide flexible working options to help you achieve it.
- Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- Discounts: You’ll receive discounts across all our Coles brands (supermarkets, liquor and online), and for a huge variety of other partner retailers: sporting/entertainment, technology, getaways, healthcare and more. We double your discount for 70 days of the year at times of the year it matters most like summer holidays.
- Recognition and celebration: Give and receive recognition through mythanks, our digital recognition platform. As a team member of mythanks you can accumulate points to redeem for exciting gifts and electronic gift cards.
- Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to s

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