WMC Scheduler Consultant
5 days ago
The WMC Scheduler Consultant will be responsible for delivering accurate and quality outcomes to Service Stream's Telecommunication team and other external clients and stakeholders, namely NBN Co. This role requires expert advice and guidance to Service Stream's UNM sub-contractor and internal workforce and other stakeholder groups in relation to UNM Optimization and Network Assurance work orders.
About the Role
This is a 24/7 operation (shift worker) requiring applicants to support this requirement. The successful candidate will receive, analyse, and dispatch work to a sub-contractor workforce and internal workforce utilising Service Stream's scheduling principles and the Unify activity scope and/or commercially approved policies/processes.
Main Responsibilities
- Receive, analyse, and dispatch work to a sub-contractor workforce and internal workforce
- Provide Service Stream's sub-contractors and internal workforce with accurate information, advice, and solutions in-line with WMC processes and guidelines
- Liaise with sub-contractor groups, WMC line management, and NBN.Co teams on difficult or complex work orders or when a work order is at risk of failure
- Ensure work orders are accurately maintained, updated, and completed in Service Stream systems
- Reconcile dispatched work to client files or internal files where required or requested
- Guide and educate the sub-contractor workforce on UNM order completion requirements to ensure KPI achievement
- Receive and respond to verbal and non-verbal communications within agreed service levels or as outlined within relevant processes
- Ensure professional and courteous service during all interactions with EUs, NBN.Co teams, sub-contractor groups, stakeholders, and colleagues
Required Skills and Qualifications
- Sound knowledge of the Telecommunications Industry
- Demonstrated knowledge of or experience working within a scheduling or work order management environment
- Effective communication skills (verbal and written)
- Sound knowledge of the NBN Co. National Broadband Network and its rollout program (desirable)
- Intermediate computer skills to navigate a variety of different computer programs
- Highly attentive to detail and maintains good time management skills
- Ability to work within a dynamic, high-volume, fast-paced environment maintaining a mature and positive work ethic
- Ability to absorb change positively
Salary and Benefits
$80,000 - $110,000 per annum based on location and experience, plus additional benefits including health insurance, superannuation, and professional development opportunities.
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