Digital Product Manager

4 days ago

Melbourne, Australia Origin Energy Full time

Shape and execute the Origin's digital service roadmap, ensuring alignment with business goals.
- Make a significant impact on digital channel success and customer acquisition
- Hybrid Work arrangement | Melbourne based

**Delivering good energy starts from within**

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers - and for our people.

**About the role**:
The Digital Product Manager will play a key role in transformative growth in acquiring new customers through digital channels. Collaborating with cross-functional teams and key stakeholders, you will define, scope, and deliver innovative campaigns, products, and customer experiences that stand out in the market.

In this role, you’ll work closely with the Lead Digital Product Manager to shape and execute the digital sales strategy, ensuring alignment with ambitious sales targets and growth objectives.

This is your opportunity to make a significant impact on the success of the digital channel and its customer acquisition outcomes.

**Roles & Responsibilities**
- **Drive digital sales growth**:

- Develop and execute strategies across the following areas:

- Drive conversion rates across digital channels.
- Deliver outrageously good customer experiences.
- Drive multi-product growth through cross-sell and upsell of additional products and services.
- Manage cost to acquire to budget and find opportunities for efficiencies.
- Ensure a consistent seamless experience for customers across digital channels
- Ensure all digital sales interactions are compliant.
- **Strategic Leadership**: Clearly articulate and translate vision and embed into teams; foster openness and transparency; concisely summarise the facts of a situation including the outcomes and actions taken.
- **Digital Product Roadmap**: Working with the Lead Digital Product Manager and in consultation with the wider business, define and oversee the delivery roadmap that will transform Orign's digital sales experiences to be the leading digital energy experience.
- **Oversee Product Development**: Work with the Head of Delivery - Digital Sales to oversee and govern delivery of your Digital portfolio roadmap to ensure projects are delivered on-time and to-budget requirements, for the achievement of targeted product KPIs. Lead PIRs where appropriate to leverage continuous learning and improvements.
- **Stakeholder Collaboration & Management**: Build strong relationships with key stakeholders across the organization to ensure initiatives align with broader business strategy and priorities
- **Data-Driven Decision Making & Performance Management**: Leverage data analytics to inform strategic decisions and measure the impact of digital sales initiatives. Regularly report on to progress to senior leadership.

**What will you bring?**
- 5+ years of experience in Digital Product Management, with a proven track record of transforming digital experiences and driving outcomes.
- Expertise in digital sales with a demonstrated ability to achieve growth through digital channels.
- Strong understanding of cost analysis, ROI, and connecting digital initiatives with business outcomes.
- Skilled in guiding cross-functional squads with clear direction, context, and prioritization.
- Customer-focused, with a commitment to enhancing experiences and meeting customer needs through web and app platforms.
- Adept at building collaborative partnerships, influencing stakeholders, and making data-driven decisions in fast-paced, agile environments.

**So, why join us?**
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home 2/3 days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**_Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing._**

Please note unsolicited CVs from agencies will not be accepted.

**_Origin recognises Ab

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