Product Support Team

1 month ago

Melbourne, Australia Digital Stack Full time

Digital Stack is an all-in-one marketing and brand management platform for franchise and multi-location businesses. No other tool gives companies the same brand consistency, performance and control over the marketing of their network, domestically and internationally.

We are looking for a Helpdesk Support Assistant to work alongside our team in Australia and international teams. Your role will be to work during business hours and support some international clients.

We could go on all day about why you should consider joining Digital Stack, but through you should hear from some of the people you will be working with:
“Working with a highly talented, motivated and down-to-earth team is what I love most about working for Digital Stack. Senior management are very active, will always listen to feedback, genuinely care about staff and the customer experience. It is unlike any other company I’ve worked for, and it’s a privilege to be a part of Digital Stack during this exciting time of growth”

**Liam, **Product Support Manager**

**You are someone**- Who is passionate about technical customer service support- Enjoy keeping systems update and pay attention to detail- Has a driven attitude and loves getting the job done- Enjoys working closely with clients- Is open-minded and enjoys working in a team environment and remotely- Someone who can be flexible with hours as it demands- Well presented and shows initiative

**What gaps will you fill**- Work alongside our Product Support Manager- Support Brand Experience Managers deal with product questions- Undertake testing and analysis work and share with your management

**Key Selection Criteria**- Someone who has experience with Jira and Jira Service Management- Currently working for a Software as a Service or similar product in a helpdesk role- Has experience in customer service and dealing with challenging customer questions- Thorough understanding of Social Media platforms and trends- Open and positive personality

**Important information before you apply**:
- Please send your CV (resume) and cover letter outlining why you want to work for Digital Stack and showcasing your relevant experience-
- Please note you will need to be located in Melbourne- Must be an Australian citizen

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