Contact Centre Officer Nsw Government

2 weeks ago


Newcastle, Australia SB Recruitment Pty Ltd Full time

$32.16 per hour plus super
- Starting 9th Jan 2023

**The Company**
Our client is a well-respected and dependable government organization who have operations in Newcastle however are also well known across NSW. They are urgently seeking Contact Centre Operators with exceptional customer service skills. The experienced and dedicated Customer Service Officer will be granted with an exciting contract role This is an immediately starting role based full time in the Newcastle office.

These contracts will be commencing from 9th Jan 23 and will initially be until 30 Jun 23 with a possible extension available thereafter.

**The Job**
During this exciting opportunity, you will be responsible for the following duties:

- Providing high level customer service through strong customer engagement in a high-volume contact centre environment
- Responding to employee enquiries
- Escalate complex enquiries and issues to the resolution department if necessary
- Extensive electronic data maintenance
- Confidently use multiple technology platforms and databases
- Meeting daily and monthly contact centre KPIs

***

**You**
To be successful in this role, you must have experience in the following:

- At least 6 months experience in a high-volume Contact Centre or exceptional customer service experience
- Resilience and courage
- Strong technical experience to use multiple technology platforms and databases
- Strong verbal and written communication skills

**How to apply**
- Please note, this NSW Government department has a strict vaccination mandate and will require all successful applicants to show proof of vaccination or medical exemption upon commencement._

**#SCR-kim-mckenzie



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