CRM Manager

2 weeks ago

Sydney, Australia Sharp & Carter Full time

Opportunity to join this Leading Technology and Online Marketplace Organisation
- Manage company-wide CRM System from early Implementation to Optimisation
- $120,000 - $130,000 base + super | North Sydney | Hybrid Working Model

**About the Role**

The CRM Manager will play a key role in optimising the relationships that the business has with its customers. This will primarily be done by managing the company’s CRM system; organising our first party data in a way that will allow for informed decisions in product development, service improvements, and marketing/sales strategies. The CRM Manager will also analyse first party data that allows for a seamless customer journey for its users.

**Responsibilities**

**_CRM System Implementation_**
- Collaborate with key internal stakeholders to understand functionality needs and fundamental requirements of the new CRM system
- Configure the CRM to align with both current and future organisational workflows as required from feedback received from internal stakeholders
- Lead the review and clean-up of existing data to ensure accuracy, relevance and integrity of data is maintained prior to migration from existing data sources to the new CRM
- Migrate first party data from existing data sources to the new CRM, ensuring high data quality and integrity.

**_CRM System Management_**
- Regularly collect, review and manage first party data in order to ensure high data quality and consistency
- Utilise the company’s CRM system to create B2B and B2C dashboards that allow for the integration, extrapolation and customisation of data, advanced analytics, multi-user collaboration, accessibility and ease of use, and strong data security
- Manage and control the company’s CRM system in conjunction with its first party data to enhance customer relationships, assist the Operations and Network teams to improve customer service, funnel any potential leads into our Network team, improve overall communication channels between internal departments and customers, and centralise all company data in one readily available location.

**_Customer Engagement & Segmentation_**
- Interpret data to assist with client segmentation to create efficiencies in how we allocate our existing and future resources
- Analyse the success of campaigns & incentives and liaise with the Network team to optimise outcomes
- Collaborate with internal stakeholders in the business (i.e., Marketing, Network, etc.) by providing them with information that will allow them to greater segment our customer base and audience
- Assist with the creation and development of strategies in conjunction with internal stakeholders (i.e., Marketing, Network, etc.) by utilising CRM data to engage our audience across multiple digital channels

**_Data Analytics & Validation_**
- Identify and collect data from the company website and CRM whereby relevant information can be extracted
- Ensure the data is kept clean and accurate, handling any quality issues associated with data such as missing values, formatting errors, and other inconsistencies
- Present findings and established data relationships to internal stakeholders in the business, including the executive team, that can further the strategic direction and decision-making of the company

**Skills and Experience**
- 3-4+ years of experience implementing and working with CRM technology
- A proven track record of successfully migrating from an existing CRM to a new CRM to meet business objectives
- Adept technical proficiency in customising CRM platforms with specifications for business needs
- Effective change management skills
- Strong stakeholder management skills/experience
- Analytical knowledge, ability to receive, review and interpret data and information to implement sound decision making and or continuous improvement.
- Demonstrate a ‘can-do’ attitude and a willingness to further develop and upskill within position.

**How to Apply

  • Account Manager/sales Associate

    2 months ago

    Sydney, Australia CRM Strategy Full time

    At CRM Strategy, we’re on a mission to become Australia’s premier, independent CRM/CX consultants, using best in class technology solutions to solve complex business challenges. To support strong recent growth, we have a newly created role for a pro-active and motivated customer focused individual to join the CRM Strategy team as an Account...

  • Account Manager/sales Associate

    6 days ago

    Sydney, New South Wales, Australia CRM Strategy Full time

    At CRM Strategy, we're on a mission to become Australia's premier, independent CRM/CX consultants, using best in class technology solutions to solve complex business challenges.To support strong recent growth, we have a newly created role for a pro-active and motivated customer focused individual to join the CRM Strategy team as an Account Manager/Sales...

  • CRM Manager

    5 days ago

    Sydney, New South Wales, Australia Stan Entertainment Pty Full time

    Stan is an industry-leading streaming service used by millions of customers throughout Australia across some of the world's leading global consumer electronics brands including Samsung, LG, Sony and Microsoft.There's an exciting new opportunity for an experienced customer-centric, insights-led creative CRM Managerto join the growing Marketing team at Stan on...

  • CRM Manager

    1 week ago

    Sydney, Australia Mable Full time

    Due to exciting business growth, the CRM & Lifecycle Team is hiring a CRM Manager. This role will own B2B Lifecycle comms for the business, and develop marketing automation strategies for our key customer segments across both B2B & B2C audiences. This position reports into the Head of CRM Lifecycle and Retention. The CRM & Lifecycle Team team is part of the...

  • CRM Manager

    2 weeks ago

    Sydney, Australia Jivaro Full time

    Taking end to end ownership of the roadmap for CRM & Loyalty - Highly strategic role, within a hugely talented Marketing team - Stunning central office location with WFH flexibility An opportunity to take ownership of all CRM initiatives, formulating the strategic plan for CRM & Loyalty driving change, data segmentation & analysis & elevating customer...

  • CRM Manager

    2 weeks ago

    Sydney, Australia Splend Full time

    **About Us** Splend provides people from all walks of life the freedom to earn an income through flexible, all-inclusive car subscriptions. Our unique products offer rental or rent-to-buy options for rideshare and delivery drivers who work with platforms such as Uber, AmazonFlex and more. Essentially, we empower people to take charge of their own career and...

  • CRM Manager

    2 months ago

    Sydney, Australia ClearScore Full time

    We're seeking an ambitious CRM Manager who is passionate about helping people across Australia and New Zealand improve their finances. ClearScore has one of Australia's largest fintech userbases.Reporting to our Head of Marketing, you will be an essential part of our small but impactful CRM team. CRM is the team that helps bring our users back by sending the...

  • CRM Manager

    6 days ago

    Sydney, New South Wales, Australia Splend Full time

    About UsSplend provides people from all walks of life the freedom to earn an income through flexible, all-inclusive car subscriptions. Our unique products offer rental or rent-to-buy options for rideshare and delivery drivers who work with platforms such as Uber, AmazonFlex and more. Essentially, we empower people to take charge of their own career and...

  • CRM Manager

    2 months ago

    Sydney, Australia King Living Full time

    An opportunity to lead, drive and execute the CRM strategy. - Established innovative Australian brand with huge growth potential. - Collaborative & inclusive working environment based in our Support Office Since 1977, **King Living** has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt...

  • CRM Manager

    5 days ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    CRM Manager ClearScore Technology Limited Sydney, Australia CRM Manager ClearScore Technology Limited Sydney, Australia Posted 7 days ago Permanent Competitive CRM Manager We're seeking an ambitious CRM Manager who is passionate about helping people across Australia and New Zealand improve their finances. ClearScore has one of Australia's largest fintech...

  • CRM Manager

    2 weeks ago

    Sydney, Australia ClearScore Technology Limited Full time

    CRM Manager We're seeking an ambitious CRM Manager who is passionate about helping people across Australia and New Zealand improve their finances. ClearScore has one of Australia's largest fintech userbases. Reporting to our Head of Marketing, you will be an essential part of our small but impactful CRM team. CRM is the team that helps bring our users back...

  • CRM Manager

    6 days ago

    Sydney, New South Wales, Australia King Living Full time

    An opportunity to lead, drive and execute the CRM strategy. Established innovative Australian brand with huge growth potential. Collaborative & inclusive working environment based in our Support OfficeSince 1977,King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our...

  • Designer

    2 weeks ago

    Sydney, Australia CRM Strategy Full time

    Our mission is to become Australia’s premiere independent CRM/CX consultant, using best-in-class technology to solve complex business challenges. We’ve been the CRM space for over 26 years and are expanding our business to encompass new technology solutions to grow our capacity to serve a broader range of clients and provide them with deeply integrated...

  • Marketing Coordinator

    3 weeks ago

    Sydney, Australia CRM Strategy Full time

    Our mission is to become Australia’s premiere independent CRM/CX consultant, using best-in-class technology to solve complex business challenges. We’ve been the CRM space for over 26 years and are expanding our business to encompass new technology solutions to grow our capacity to serve a broader range of clients and provide them with deeply integrated...

  • Designer

    5 days ago

    Sydney, New South Wales, Australia CRM Strategy Full time

    Our mission is to become Australia's premiere independent CRM/CX consultant, using best-in-class technology to solve complex business challenges. We've been the CRM space for over 26 years and are expanding our business to encompass new technology solutions to grow our capacity to serve a broader range of clients and provide them with deeply integrated...

  • CRM Manager

    5 days ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Relationship Marketing (CRM) Manager, Temporary role for 12 months, Sydney locationAre you a CRM Manager looking for an exciting opportunity working on some of the most important programs and campaigns in NSW?We're looking for a dedicated, dynamic, passionate and agile leader to guide a team of highly skilled CRM specialists.The Customer Marketing...

  • Marketing Coordinator

    6 days ago

    Sydney, New South Wales, Australia CRM Strategy Full time

    Our mission is to become Australia's premiere independent CRM/CX consultant, using best-in-class technology to solve complex business challenges. We've been the CRM space for over 26 years and are expanding our business to encompass new technology solutions to grow our capacity to serve a broader range of clients and provide them with deeply integrated...

  • Lifecycle CRM Manager

    3 weeks ago

    Sydney, Australia Compare Club Full time

    Key leadership role, lucrative base salary - Vibrant & inclusive culture where achievement is valued & celebrated - Work for an innovative and secure organisation with big growth plans The **Lifecycle CRM Manager** is a strategic and data-driven marketing professional responsible for developing and executing multi-channel marketing programs that drive...

  • CRM Manager

    5 days ago

    Sydney, New South Wales, Australia Mable Full time

    We're powered by purposeMable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.We have been recognised in AFR's Fast 100...

  • Lifecycle CRM Manager

    6 days ago

    Sydney, New South Wales, Australia Compare Club Full time

    Key leadership role, lucrative base salary Vibrant & inclusive culture where achievement is valued & celebrated Work for an innovative and secure organisation with big growth plansThe Lifecycle CRM Manager is a strategic and data-driven marketing professional responsible for developing and executing multi-channel marketing programs that drive internal...