CRM Platform Manager

4 months ago

Sydney, Australia WWF-Australia Full time

**Workplace flexibility including monthly RDO**:

- **WWF-Australia Office location negotiable**:

- **Full Time Ongoing Contract**:

- **Join a diverse global network working for people and planet across 100 countries**:

- **Work in a high performing, values-driven organization**

**About Us**

WWF-Australia is an award-winning and innovative organisation determined to do things differently. We use our superpowers to partner in delivering nature-positive solutions, empowering communities, and halting climate change - in Australia, the Asia-Pacific region, the Southern Hemisphere and globally. We are a values-driven organisation with a diverse global network of local organisations working in 100 countries. We work as a catalyst with communities, First Nations, governments, businesses, innovators, and philanthropists towards our global mission: to build a world where people live and prosper in harmony with nature.

**About the Role**
The CRM (Customer Relationship Management) Platform Manager leads the delivery of WWF-Australia’s CRM platform strategy. This is a hands-on management role that leads the ongoing administration of the CRM platform and the day-to-day operational responsibilities of the CRM platform team to support all critical business processes to achieve relevant engagement and fundraising campaigns. The role is a key stakeholder in creating the future CRM platform strategy collaboratively with a broad stakeholder group as part of WWF-Australia’s overall marketing tech roadmap. This role also acts as a key champion of data security, hygiene and governance, ensuring that supporter data is managed in line with best practice and relevant regulations.

**Key Accountabilities **(Refer to PD for full list of Key Accountabilities)
- Lead the implementation of WWF's CRM platform strategy within the overarching marketing technology roadmap.
- Oversee and actively help run WWF's end-to-end transaction processing operations, to ensure timely and accurate processing of donations.
- Create, implement and maintain new data processes to support fundraising and reduce manual handling of data.

**Skills, Knowledge and Experience **(Refer to PD for full list of Selection Criteria)
- Prior experience managing Customer Relationship Management (CRM) software platforms (ideally Blackbaud Raiser's Edge NXT, Salesforce, Microsoft Dynamics or similar).
- Proven capability and track record leading data management and CRM strategies and programs, including either CRM delivery or migration projects.
- Demonstrated team leadership and people management skills and a track record of fostering creative, diverse, inclusive, constructive culture in a deadline-driven operation.

**Our Commitment to Diversity**: WWF values diversity and is building a workforce that reflects the community we serve. WWF is an equal opportunity employer and Aboriginal & Torres Strait Islander peoples, people from culturally & linguistically diverse (CALD) backgrounds, sexuality and gender diverse (LGBTQIA+) community members, and people living with disabilities are encouraged to apply.

**Our Commitment to Safeguarding**: WWF-Australia is committed to acting with respect and upholding the human rights, welfare and dignity of all persons we employ, engage with or who are affected by our activities and work, with special regard for vulnerable individuals and children.

As part of your employment, you will be required to undergo background checks relevant to your position (eg. Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Safeguarding Code of Conduct.

You can find the full position description and selection criteria by clicking here.

**Applications**

Please include the following two attachments: (1) a cover letter/statements against the selection criteria and (2) your resume (CV).

**Note that applicants require current unlimited working rights in Australia to be eligible for this role.**

Closing Date: 11:59PM, Wednesday 18th September

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