CRM Manager

7 months ago

Sydney, Australia ClearScore Technology Limited Full time

CRM Manager

We're seeking an ambitious CRM Manager who is passionate about helping people across Australia and New Zealand improve their finances. ClearScore has one of Australia's largest fintech userbases.

Reporting to our Head of Marketing, you will be an essential part of our small but impactful CRM team. CRM is the team that helps bring our users back by sending the right message to the right user at the right time. This team supports new user activation, engagement, and monetisation.

This role will be focused on our monetisation efforts, bringing the right offer to the right user at the right time. You'll be working closely with our other CRM Manager (who looks after activation and engagement) to deliver a seamless user journey in CRM, and cross-functionally with the commercial, product and design teams.

**Hard skills**:

- Marketing Analytics: Have strong analytical skills to dig into performance and then continuously design, deliver, and analyse experiments to improve performance.
- User-focused: Most importantly, be curious about our users, their goals, what motivates them, and what their frustrations are - and turn that into brilliant campaigns.

**Soft skills**:

- Communication: Excellent communication and interpersonal skills, with the ability to communicate effectively and appropriately with colleagues, suppliers, and others at all levels, including senior stakeholders.
- Collaboration: Able to work well as part of a team, knowing when to take the lead on something and when to support others leading. Always focused on finding solutions.
- Self-management: Self-motivated, able to effectively prioritise their workload and thrive in a fast-paced environment.
- Delivery and outcome-focused approach: You deliver high-quality work that delivers results.

If you're motivated by autonomy and enjoy working with high-performing people who will push you to the stars, then this is the place for you We're a team of passionate people trying to make a difference. We take our team's culture incredibly seriously-we have big ambitions when it comes to what we do and how we do it.

**What success looks like**:

- After three months, you will have learnt about ClearScore and how it works, be able to deliver one-off campaigns with ease, have built relationships with key stakeholders, and delivered one major project (specifics tbc).
- After six months, you will have demonstrated strong accountability for trading and delivered another major project (specifics tbc).
- After 12 months, you will have started to identify the most significant opportunities in CRM at ClearScore, demonstrated your ability to prioritise and focus on the ones that will make a difference, and proven yourself as a critical contributor to the ANZ business.

**Why ClearScore?**

ClearScore's mission is to provide financial wellbeing to millions of people around the world. We do this by empowering users to own their data, making it clear and easy to understand, and showing that information in a calming manner. ClearScore has over 21 million users in the UK, South Africa, Australia, New Zealand and Canada. Launched in February 2020, we now have over 1.5 million users in Australia and New Zealand.

We are user-centric at our core, and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven, and we embed these behaviours in everything we do. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on impacting our organisation. We trust you to manage your time and offer flexible work and no fixed desk hours. We don't micromanage and believe in measuring outcomes rather than putting in effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you think this could be the place for you, apply, and our Talent team will be happy to share more.

**Benefits**:

- Holidays - 20 paid holidays (plus public holidays) and a "duvet day" on your birthday
- Hybrid Work Environment: flexible work-life balance allowing you to thrive both in the office and from the comfort of your own space.
- Pension Fund contribution over and above salary
- Medial Aid Benefit - over and above salary
- Annual learning budget
- Flexible, generous, and personalised maternity and paternity plans
- Monthly team events and office days out that we get to choose, and company events at the end of each quarter and retro

**Inclusion Policy**

Job ID 4322322101

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