Client Enablement Manager

6 months ago

Melbourne, Australia Link Group Full time

**Why Link Group**
Link Group is a global business connecting millions of people with their assets - safely, securely, and responsibly. We have 7000 employees across 4 continents and continue to grow every day.

Retirement and Superannuation Solutions is the largest business under Link Group and we are the leading administrator for super funds in Australia. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth.

We invest in training and development through Link Academy and Spark, a specialised program designed to develop and empower frontline leaders. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

Join us today so we can grow together

**The Role**
The Client Enablement Manager (CEM) reports to the Head of Client Program & Enablement and is a critical role within the Client Partnership Team. The role is required to plan, manage and or facilitate the delivery of product solutions and projects-initiated Link, in partnership with the fund.

The CEM is an important engagement point for all change management activities between the Client Partnership Team and internal Link delivery teams. The role therefore requires strong relationship management and thought leadership skills, combined with an ability to work collaboratively with a range of stakeholders to solve complex problems that deliver innovative and effective solutions and outcomes.

**Key Accountabilities and main responsibilities**
Strategic Focus
- Work with the Senior Client Partner (SCP) to identify, develop and convert the Client’s strategic objectives into products, solutions, and projects.
- Contribute to the design and development of high quality, integrated product and project solutions that meet both client expectations and Link Group requirements.
- Proactively identify and qualify product solution and project opportunities with the Client.

Operational Management
- Support the Head of Client Program & Enablement with the management of the Client delivery portfolio, including pipeline, estimations, dependencies, and related financial governance.
- Assist with project management oversight / assurance and issue resolution.

Team / Stakeholder Engagement
- Role model Link Values and foster a client first attitude in all interactions with external and internal stakeholders.
- Work collaboratively with Link’s operational, project, technology, and product teams to deliver client solutions and outcomes.

Governance & Risk
- Foster a proactive risk and compliance culture within the team and ensure all risk and compliance reporting and assurance obligations are met.
- Actively participate in the issue/risk management process by identification and prioritisation of issues/risk, developing strategies and controls, and escalating to governance bodies when appropriate.
- Ensure compliance with APRA, ASIC regulations and SIS act.

Commercial / Revenue
- Contribute to growing revenue through contractual revenue streams and new product and service opportunities.
- Contribute to the ongoing development of a comprehensive sales / opportunity pipeline.

**Experience & Personal Attributes**
- Project methodology experience
- Deep understanding of the wealth management or superannuation industry
- Strong experience engaging clients in a project capacity.
- Ability to build relationships with external client and internal stakeholders.
- Experience in Superannuation fund administration operations
- Experience using design thinking frameworks to undertake discovery and define problem statement.
- Advanced technical understanding of fund administration platforms and complexities of integration within
- Advanced ability to present in-depth business and/or technical solutions.

**Some of our Employment Benefits**
- Salary Sacrificing via Superannuation
- Purchased Leave Scheme
- Parental Leave Scheme
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Talent Referral Scheme
- Recognition and Wellness Program
- Employee discounts - Access discounted rates and offers from a variety of providers
- Corporate Social Responsibility Program, including volunteer leave
- FlexiWorks - enabling our employees to work in the office and at home.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limi

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