Customer Support Coordinator

4 weeks ago

South Brisbane, Australia Hudson Australia Full time

The Lottery Corporation, the driving force behind Australia's largest lottery games and one of the best-performing lottery businesses

Amazing opporunity to provide administrative support for the Contact Centre and Prize Administration leaders and teams as a Customer Support Coordinator.

**Key points**:

- Easy to fill out weekly time sheets
- Great location and close to public transport
- Modern office and workspaces
- This role is initially a short-term contract with a strong possibility of a 6-month extension
- A highly reputable company that is continuously growing and constantly offering immense opportunities for career growth

**Key Skills**:

- Developing and maintaining effective relationships
- Flexible and open to reprioritising tasks according to daily changes and workload
- Willing to learn and take on new challenges with a positive attitude
- High level of professionalism with identity verification and maintaining effective confidentiality
- An enthusiastic personality while being able to demonstrate great levels of integrity
- Demonstrated capability in the use of Intermediate MS Word, MS excel and MS Office skills, with an ability to become familiar with firm-specific programs and software
- Competent communication skills both oral and written
- Strong organizational and problem-solving skills and the ability to prioritise and multitask

**Key Role Responsibilities**:

- Working in a fast paced environment, assisting the Customer Support teams (Customer Care Contact Centre and Prize Administration) with general administration duties and support
- First point of contact in office Greet visitors, ascertain the nature of their enquiry and refer them to appropriate person within the Melbourne Street office
- Issuing of security passes and management of security records
- Bookings for internal meeting rooms and functions
- Prepare internal and external business documents
- Schedule meetings and appointments, and document outcomes
- Maintain organized filing systems for electronic documents
- Prepare, consolidate and distribute reports and/or presentations
- Maintain stationery supplies
- Co-ordinate personnel administration (e.g. leave requests, expense claim processing, building and system access requests)

**_Does this sound like you? Don't miss this great opportunity, APPLY NOW_

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