Customer Support Coordinator

2 weeks ago

Brisbane, Queensland, Australia Metricon Full time
Customer Support Coordinator (Pre-Site) - Greenfields

Love Where You Work

Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Based in our stylish & fun environment Robina Office on the Gold Coast, work within the dynamic Pre-Site Operational Customer Support team supporting your Metricon customers through their pre build process. You will work closely internally with Drafting, Estimating, and Permits to get customers to site.

Reporting to the Pre Site Team Leader, your responsibilities will include:

  • Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process
  • Deliver exceptional customer service, build and maintain customer relationships
  • Continuously providing updates to your customers
  • Maintain a high degree of accuracy recording customer project details
  • Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
  • Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
  • Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients
  • Assist with all Customer Support related tasks.

Metricon will offer you:

  • Stylish State of The Art Robina Office to work in
  • Ongoing learning and development opportunities to help build your skills and reach your potential
  • No two days are the same and no two customers are the same - so learn each and everyday on the job
  • Metricon Homes – Australia's largest Home Builder for the 9th Consecutive Year
  • We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
  • Attractive housing discounts on our award-winning homes
  • 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges
  • Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

  • Experience working within a project coordination or customer focused role
  • Ability to manage a portfolio of customers at different stages through the pre-construction journey
  • Proven ability in being a member of a successful, dynamic and results focused customer service team with a passion for customer service excellence
  • Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards
  • Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers
  • Fostering productive relationships with customers and key stakeholders to deliver excellent customer service
  • Ability to clearly identify people's needs and generate solutions to suit both the customer and team member
  • Intermediate Microsoft WORD and EXCEL computer skills
  • Highly organised – ability to multi-task and deal with a variety of activities.

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.

This role requires a national police check to be undertaken by the successful candidate prior to commencing.

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