Support Coordinator

3 days ago

Brisbane, Australia IsoMetrix Full time

IsoMetrix, is a leading integrated risk management software company with offices in the USA, Canada, Australia, United Kingdom and South Africa. We provide state-of-the-art solutions for ESG, EHS and GRC management.

Backed by the leading private equity firm Carlyle, an investment firm with $293bn of assets under management, SaaS-oriented business model. Crucial to the future success of the business.

We are looking for a support coordinator with strong problem-solving skills and that is very customer centric and that has an interest in Customer Support and relationship management, to join our Customer Success team in an IT software development environment.

**Main purpose of Job**:
Provide software support and coordinate with live customers.

**Primary responsibilities**:

- Logging of support tickets via internal system
- Replication of issues
- Customer fixes and liaison
- Monitoring Support Dashboard and escalating issues as they arise
- Ticket classification
- Process and system improvement in conjunction with Team Lead and Customer Success Manager

**Minimum education experience**:

- Grade 12

**Additional requirements would be an advantage**:

- An IT related qualification

**Personal attributes**:

- Detailed-Orientated
- Excellent communication skills
- Problem-solving abilities
- Team player
- Customer centric
- Relationship management
- Organized and driven
- Customer focused

The **IsoMetrix DNA** encompasses the following core values and behaviours
- Own It
- Do the right thing
- Embrace Ideas
- Win together
- Think Beyond

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