Customer Service Manager

1 month ago

Carole Park, Australia Sunny Queen Pty Ltd Full time

**Introduction**:
At Sunny Queen, we are all about eggs With over 90 years "eggsperience" in the industry, we are passionate and committed to provide quality products whilst ensuring the welfare of our hens.
Sunny Queen is one of the most well-known, and well-loved food brands in the country. From humble beginnings at a local farmer’s market, you can now find a range of Sunny Queen products in most supermarkets across Australia. Our products can also be found in cafes and restaurants across Australia through Foodservice distributors and are available in several export markets.
Our vision is to deliver healthy, nutritious, tasty, and Australian made food which is easy to use and helps consumers to feel good about their choices. That’s why we offer the goodness of eggs in many shapes and sizes: from fresh eggs to liquid egg products and even ready-made frozen range - we have something for everyone
We also understand the responsibility that we have to our people, our hens, our customers and our communities to strive to continuously improve all our practices for the benefit of all.
A career at Sunny Queen means becoming part of a working culture that recognises people development as crucial to our overall long-term success.
Why not join the team that brings a smile every day to millions of people
**Description**:
We’re seeking a Customer Service Manager to lead and our dynamic Customer Service team at our state-of-the-art Carole Park office. In this role, you’ll be responsible for motivating, coaching, and developing your team to hit targets and exceed customer expectations. You will also drive continues improvement and procedures to enhance efficiency.
If you're passionate about leadership, results, and creating a positive work environment, we’d love to hear from you
**As a Customer Service Manager, you will**:
Lead, train, and coach the team, monitoring performance and KPIs.
Oversee efficient order processing, claims management, and daily department operations.
Drive continuous improvement of procedures to enhance customer service delivery.
Identify business gaps and develop processes to improve the customer experience.
Support CRM development and integration with internal systems for better efficiency.
Manage team resources, provide sales support, and lead special projects as required
**Skills and Experiences**:
**To thrive in this role, you will bring**:
5+ years sales team leadership experience, with a proven track record of driving results, ideally in food/agribusiness sectors.
Passion for customers, with a focus on delivering exceptional customer experiences.
Experience in designing business processes within a CRM framework, including executing CRM-based marketing campaigns.
Excellent communication skills, both written and verbal, for effective customer interaction and team leadership.
Strong data analysis and reporting abilities to make informed decisions and drive performance improvements.
**Sunny Queen Perks**:

- WFH Opportunities available (current policy up to 2 days per week)
- A great workplace culture
- Annual salary review process
- Company laptop
- A paid day off each year to celebrate your birthday
- Free onsite parking
- Reward and Recognition program
- Opportunity for personal and professional development
- Beautiful offices and state of the art facilities
- Monthly business morning teas

No agencies please.

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