Customer Care Consultant

6 months ago

Carole Park, Australia Blackwoods Full time

Attractive team member discounts, employee benefits, incentives, shares & more
- Join Wesfarmers and enjoy job security and work/life balance (no weekends)
- Supportive management, great team culture and career development opportunities

**YOUR OPPORTUNITY**

We are on the hunt for a confident and proactive **Customer Care Consultant** to join our small but close-knit team of 5 who are based in our **Carole Park** **QLD** office.

This isn't just your standard customer service role, no two days will be the same while you support our **Construction** and **Government** clients with a variety of enquiries, and it's a great chance to expand your skills and knowledge and take your career to the next level

In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes.

What your new role entails:

- Process orders, action requests (many of which are urgent), and investigate/resolve order issues and invoice disputes
- Action quote requests/tenders (of high dollar value) for a various infrastructure/projects, sourcing parts, and calculating freight charges for large orders
- Collaborate with Project Managers, National Strategic Account Managers and other stakeholders
- Action customer requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframes
- Understand individual needs of our clients and nurture relationships

What you’ll bring with you:

- Proven experience in a fast pace customer service role essential
- Proactive customer and solutions focused mindset, thinking outside the box to achieve results
- Amazing organisation skills with a high level of attention to detail
- Ability to prioritise and confidently manage urgent and sometimes challenging client enquiries
- A strong understanding of Microsoft and/or Cloud based CRM programs
- A great team work mindset, with excellent stakeholder management skills
- Clear verbal and written communication skills are a must

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive permanent salary and incentives
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Attractive Wesfarmers share plans every year
- Flexible working with access to our 'All Can Flex' program
- Ability to purchase up to 4 weeks’ additional annual leave
- Highly successful Refer-A-Friend program - earn up to $2,000 for each referral
- Regular team events, celebrations, birthdays, milestones and BBQs
- Further Wesfarmers discounted offers from over 300 corporate partners
- Generous paid parental leave
- Free onsite free parking and more

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

**NEXT STEPS**

Video

  • Indigenous Customer Care Consultant

    7 months ago

    Carole Park, Australia Indigenous Workstars Full time

    Due to exciting growth within the business, we are looking for a dynamic Customer Care Consultant to join our high performing inbound team based in Carole Park QLD. Your key responsibilities will include, but are not limited to: - Assist Account Managers and National Strategic Accounts Managers with customer quotes, orders, product information and general...

  • Customer Care Consultant

    7 months ago

    Carole Park, Australia Blackwoods Full time

    Enjoy onsite parking, extra leave days, company shares, team events and product discounts! - A fantastic opportunity for an ambitious individual + Ongoing career development - Join an iconic Wesfarmers business and the leaders in Industrial & Safety supplies **YOUR OPPORTUNITY** We are looking for an enthusiastic** Customer Care Consultant **to join our...

  • Customer Care Consultant

    7 months ago

    Carole Park, Australia Blackwoods Full time

    Enjoy onsite parking, extra leave days, company shares, team events and product discounts! - Monday-Friday Full-Time Permanent role with great career development - Join an iconic Wesfarmers business and the leaders in Industrial & Safety supplies **YOUR OPPORTUNITY** We are looking for an enthusiastic **Customer Care Consultant** to join our...

  • Customer Care Consultant

    6 months ago

    Carole Park, Australia Blackwoods Full time

    Join an iconic Wesfarmers business, leaders in industrial & safety supplies - Outstanding employee benefits, with career progression opportunities - Great Monday-Friday full-time role, working with a friendly & supportive team **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported...

  • Customer Care Consultant

    6 months ago

    Carole Park, Australia Blackwoods Full time

    Join an iconic Wesfarmers business, leaders in industrial & safety supplies - Outstanding employee benefits and discounts, working with a friendly & supportive team - Perm part time role working 30 hours **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and...

  • Customer Care Consultant

    6 months ago

    Carole Park, Australia Blackwoods Full time

    Join an iconic Wesfarmers business, leaders in industrial & safety supplies - A fantastic opportunity for an ambitious individual + Ongoing career development - Permanent Full-Time role + Outstanding employee benefits + flexible work arrangements **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140...

  • Customer Care Consultant

    2 months ago

    Carole Park, Australia Blackwoods Full time

    Team member discounts, benefits, incentives, shares & more! - Enjoy job security and work/life balance (no weekends!) - Supportive management and career development opportunities **YOUR OPPORTUNITY** We are on the hunt for an enthusiastic **Customer Care Consultant** to join our close-knit team based in **Carole Park QLD**, where you'll be providing...

  • Customer Care Consultant

    6 months ago

    Carole Park, Australia Blackwoods Full time

    Attractive team member discounts, employee benefits, incentives, shares & more! - Join Wesfarmers and enjoy job security and work/life balance (no weekends!) - Supportive management, great team culture and career development opportunities **YOUR OPPORTUNITY** We are on the hunt for an enthusiastic **Customer Care Consultant** to join our close-knit team...

  • Customer Care Consultant

    7 months ago

    Carole Park, Australia Blackwoods Full time

    Attractive team member discounts, employee benefits, incentives, shares & more! - Join Wesfarmers and enjoy job security and work/life balance (no weekends!) - Supportive management, great team culture and career development opportunities **YOUR OPPORTUNITY** We are on the hunt for an enthusiastic **Customer Care Consultant** to join our close-knit team...

  • Customer Care Consultant

    7 months ago

    Carole Park, Australia Blackwoods Full time

    Attractive team member discounts, employee benefits, incentives & more! - Join Wesfarmers and enjoy job security and work/life balance (no weekends!) - Supportive management, great team culture and future career opportunities **YOUR OPPORTUNITY** Due to an internal move within our team, we are on the hunt for an enthusiastic **Customer Care Consultant** to...

  • Customer Care Consultant

    6 months ago

    Carole Park, Australia Blackwoods Full time

    Join an iconic Wesfarmers business, leaders in industrial & safety supplies - Excellent employee benefits with ongoing training & career development - Perm full-time role + flexible work arrangements **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small...

  • Customer Care Consultant

    2 months ago

    Carole Park, Australia Blackwoods Full time

    YOUR OPPORTUNITYWe are on the hunt for an enthusiastic Customer Care Consultant to join our close-knit team based in Carole Park QLD, where you'll be providing exceptional service to our growing customer base!In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and business. Our...

  • Customer Care Consultant

    6 months ago

    Carole Park, Australia Blackwoods Full time

    Great salary package, employee benefits, incentives, discounts, shares & more! - Supportive management and team, with great work/life balance (no weekends!) - Join an iconic Wesfarmers business, leaders in Industrial & Safety supplies **YOUR OPPORTUNITY** Due to business growth we are looking for an enthusiastic** Customer Care Consultant **to join our...

  • Care Consultant

    7 months ago

    Mill Park, Australia Bodewell Community Care Full time

    **BodeWell | Join Our Team as a Care Consultant | Make More Possible** **Are You Ready to Make More Possible?** At BodWell Community Care, we're on a mission to enhance the lives of seniors in our community. We're a family-owned company committed to providing quality care that allows older adults to live independently in the comfort of their homes. **Why...

  • Care Consultant

    8 months ago

    Mill Park, Australia Bodewell Community Care Full time

    **BodeWell Community Care | Care Consultant | VIC** **Company Overview**: BodeWell has been dedicated to offering in-home services and support through its home care division, catering to clients across Melbourne and Queensland **Position**: Care Consultant - Employment Type: Full-time - Location: West Melbourne - About the Role: We are seeking an...

  • Care Consultant

    2 days ago

    Mill Park, Australia Bodewell Community Care Full time

    **BodeWell Community Care - Care Consultant** **Location**:Northwest, Melbourne VIC **Salary**:Competitive Rates + Bonuses + Benefits **Position Summary** Are you passionate about providing effective and high-quality care management services to clients in need? We are seeking a dedicated Care Consultant to join our team at Home Care and Disability...

  • Care Consultant

    6 months ago

    Mill Park, Australia Bodewell Community Care Full time

    **BodeWell Community Care | Care Consultant | Make More Possible** **Location**:West | Melbourne VIC **Industry**:Aged Care and Disability Support **Employment Type**:Fulltime **Salary**:Competitive Rates **Are You Ready to Make a Positive Impact?** **About BodeWell** At BodeWell, we are dedicated to providing compassionate and tailored home care...

  • Customer Service Consultant

    6 months ago

    Carole Park, Australia New Start Australia Full time

    **Customer Service Consultant - Aboriginal Identified Role** New Start acknowledges the traditional custodians of country throughout Australia. We pay our respect to them, and to the Elders past, present and future. **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d)...

  • Customer Service Consultant

    7 months ago

    Carole Park, Australia New Start Australia Full time

    **Customer Service Consultant - Aboriginal Identified Role** New Start acknowledges the traditional custodians of country throughout Australia. We pay our respect to them, and to the Elders past, present and future. **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d)...

  • Customer Care Consultant

    7 months ago

    Regents Park, Australia Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) Full time

    Location: - NSW - Regents Park- Employment Type: - Full-Time Permanent- Department: - Customer Care**About the Company**: *** Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia’s leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems. In a short 25 years the company has...