Customer Service Advisor

1 week ago


Carole Park, Queensland, Australia Blackwoods Full time
About the Role

We are seeking a highly skilled and dedicated Customer Service Advisor to join our team based in Carole Park QLD. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our growing customer base.

Your primary focus will be on providing timely and effective solutions to customer inquiries, ensuring their needs are met and exceeded. This involves utilizing your problem-solving skills to identify and resolve complex issues, while also promoting our products and services to drive sales growth.

Key Responsibilities
  • Provide outstanding customer service via telephone, email, and other business systems, ensuring prompt resolution of customer complaints and requests.
  • Action customer requests efficiently, taking ownership of enquiries and finding fast resolutions to drive customer satisfaction.
  • Understand customer sales history to identify service requirements and pursue upsell opportunities when available.
  • Nurture relationships with our clients, staying up-to-date with processes and procedures to provide tailored solutions.
  • Inform customers of new product ranges and services where applicable.
Requirements
  • A high-volume call centre environment is preferred but not essential; experience in a similar setting is desirable.
  • You possess a customer and solutions-focused mindset, thinking outside the box to achieve results.
  • Excellent customer service skills and the ability to work unsupervised in a small team are required.
  • A strong understanding of Microsoft and/or Cloud-based CRM programs is necessary.
  • Clear verbal and written communication skills are essential.
What We Offer
  • A competitive permanent salary of $60,000 - $70,000 per annum, plus incentives.
  • Team member discounts, and offers from over 300 corporate partners.
  • Attractive Wesfarmers share plans every year.
  • Flexible working arrangements, including access to our 'All Can Flex' program.
  • A highly successful Refer-A-Friend program – earn up to $2,000 for each referral.


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