Customer Service Officer

6 months ago

Carole Park, Australia Freight Assist Australia Full time

**AAbout Us**

Freight Assist Australia Pty Ltd is a family owned and operated leading bulk transport and logistics provider, specialising in general and express freight Australia-Wide. We are focused on providing a solution driven approach and maintaining an uncompromised service level to everything we do. Our core specialties spread across a range of industries including food, manufacturing, general products and dangerous goods (packaged and bulk).

**About the Role and the Team**:
As a Customer Service Officer, you will play an integral part in our Customer Service team. You will be a thinker that is familiar with processing a variety of data entry and administrative duties in a fast-paced transport office.

We are not your usual Customer Service team, we understand that every call is different and every situation requires a unique approach. We are driven by excellence and strive to achieve a high standard of service for our customers daily.

If you are looking to develop your career and customer service skills, this position within the FAA family is the perfect role for you.

**You will be responsible for**:

- Providing customer service and resolution to customer queries
- Data entry (customer pick ups & consignment notes)
- Time slot bookings
- Creating onforwarding manifests
- Accurate pallet reporting
- Assisting other team members and departments as required
- Liaising with drivers and fleet team to retrieve outcomes for customers within a timely manner
- Liaising with internal and external stakeholders, including FAA depots nationally

**Experience and Skills**:

- Good communication skills (verbal & written)
- Teamwork skills (effectively working with others)
- Ability to provide customer service support
- Strong administration and learning skills
- Positive attitude, reliable and efficient
- Ability to work autonomously as well as within a team
- Ability to work in a fast-paced environment
- High level of accuracy and attention to detail
- Positive mind-set to learning & personal development
- Efficient time management, planning, and organisational skills
- Problem-solving using resources and teamwork
- Previous experience within a road transport environment is required
- High level of data entry experience

Schedule:

- 8 hour shift
- Day shift
- Morning shift

Application Question(s):

- What is your salary expectation?
- What is your notice period?

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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