Customer Service Representative

23 hours ago


Carole Park, Queensland, Australia Blackwoods Full time

**Our Vision for Success**

We're on the hunt for a highly skilled and passionate CUSTOMER SERVICE REPRESENTATIVE to join our Carole Park QLD team. In this rewarding role, you'll be the face of Blackwoods, delivering exceptional service to our growing customer base.

Your Key Responsibilities:

  • Provide friendly and efficient service via telephone, email, and other business systems
  • Action customer requests quickly, take ownership of enquiries, and find fast resolutions
  • Understand our customer's sales history to identify service requirements, and pursue upsell opportunities when available
  • Nurture relationships with our clients, staying up to date with processes and procedures to provide tailored solutions
  • Inform customers of new product range and services where applicable

About You:

  • A strong understanding of Microsoft and/or Cloud-based CRM programs is essential
  • Clear verbal and written communication skills required
  • You have experience in a high-volume call centre environment (but it's not essential)
  • Experience working unsupervised in a small team would be an advantage
  • You are customer-focused, thinking outside the box to achieve results

Why Join Us?

As part of our dynamic team, you'll enjoy:

  • A competitive permanent salary: $65,000 - $75,000 per annum, based on experience
  • Attractive Wesfarmers share plans every year
  • Flexible working with access to our 'All Can Flex' program
  • Team member discounts, and offers from over 300 corporate partners
  • Highly successful Refer-A-Friend program – earn up to $2,000 for each referral
  • Regular team events, celebrations, birthdays, milestones, and BBQs
  • Generous paid parental leave
  • Free onsite parking and more

About Us:

Blackwoods is Australia's leading supplier of industrial and safety supplies, supporting businesses big and small for over 140 years. With a national footprint of over 50 branches and 6 Distribution Centres, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.



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