Indigenous Customer Care Consultant

7 months ago

Carole Park, Australia Indigenous Workstars Full time

Due to exciting growth within the business, we are looking for a dynamic Customer Care Consultant to join our high performing inbound team based in Carole Park QLD.

Your key responsibilities will include, but are not limited to:

- Assist Account Managers and National Strategic Accounts Managers with customer quotes, orders, product information and general enquiries
- Ensure customer requests are actioned in a timely manner within allocated time frames
- Take ownership in continuing and cultivating all customer interactions
- Organising customers freight of goods from start to finish

To be successful, you will have:

- Ability to work Monday to Friday, between the hours 7:00am to 7:00pm
- Previous experience providing an exceptional level of customer service to internal and external customers
- Proven ability to work in a fast-paced sales and service environment and manage conflicting priorities
- High attention to detail coupled with demonstrated problem solving and investigation skills
- Clear written and verbal communication skills are essential
- Intermediate MS Office skills are preferred
- Exposure or experience within a call centre or retail environment is preferred
- A willingness to learn
- Forward thinker who can think outside the box

**CULTURE & BENEFITS**

A career with our client will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Flexible work arrangements
- Generous annual share plans
- Competitive salaries and incentives
- A range of diversity and well-being initiatives
- Ability to purchase up to 4 weeks additional annual leave
- Team events, celebrations and development opportunities
- Team member discounts on products
- Discounted offers from over 300 corporate partners
- Onsite parking and novated leasing options
- Attractive parental leave policy and more

**Application requirements**:
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

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