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Service Coordinator

2 months ago

Milperra, Australia W Win Engineering Pty Ltd Full time

**About us**

W Win Engineering is a 100% Australian family owned and operated business. We are a leading supplier of concrete pump spare parts & accessories and manufacture our own brand of line pumps. W Win Engineering has a close knit dynamic team of highly experienced and qualified Engineers, Mechanical Fitters and Welders. We pride ourselves on delivering personalised and exceptional service and products.

Due to continued growth of both our retail workshop and new line pump sales we are currently looking for a Full Time **Service Coordinator.**

We offer:

- Above award rates
- Professional and safe working environment.
- Positive team environment.
- Ongoing training and career development.

**About the role**

The purpose of the role is to assist the workshop service team in managing the daily workflows which will include repair, diagnostic and servicing of concrete pumping equipment and parts.

The key tasks and responsibilities of the role include:

- Coordination of workshop and service technicians to meet deadlines and ensure customer satisfaction
- Strong communication with workshop service customers and internal team
- Scheduling the trades staff to project jobs and repairs
- Taking phone bookings from customers in need of workshop or onsite service jobs
- Prepare work order estimates and documentation for all service jobs completed in the workshop
- Quoting and invoicing of service jobs
- Working closely with service technicians and liaising with customers to ensure timely completion of all workshop service jobs

**About you**

The following attributes will serve the successful applicant well in this role:

- Sound mechanical knowledge
- Strong organisational and time management skills
- Exceptional written and verbal communication skills to internal stakeholders and clients
- Competent in Microsoft Office software
- Strong desire to learn about products and services
- Ability to work in a dynamic and fast paced environment

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Do you have customer service experience?

Licence/Certification:

- Full Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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