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Service Desk Agent

4 months ago

Hobart, Australia Commonwealth Bank of Australia Full time

Service Desk Agent
- **Make a meaningful impact on customer satisfaction**:

- **Develop with limitless IT learning and development opportunities**:

- **Work with world leading technology tools and platforms**

**See Yourself In The Team**
End User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes.

Joining EUX means you'll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We're focused on providing the latest tools, technology, and resources to enhance the way our teams work together.

**Do work that matters**
Are you a tech-savvy problem solver with a passion for helping people? We're seeking an enthusiastic IT Service Desk Agent to join our team

In this role, you will take ownership of providing exceptional customer service and technical support to our internal colleagues.

To achieve this, you will listen, diagnose, and where possible, resolve software, hardware, and network issues promptly, with patience and empathy, knowing when to escalate to Level 2 colleagues for further support, and keeping the end user updated throughout the process.

You will document all interactions and solutions accurately in our ticketing system, and collaborate with cross-functional teams to ensure timely issue resolution.

If you're ready to embark on a rewarding journey where your technical expertise meets exceptional customer care, we want to hear from you

**What you'll need to succeed**
Your customer centric mindset and ability to communicate with empathy, efficiency and accuracy will be invaluable in this role. In addition, we're looking for applicants who can demonstrate a passion for continuous learning and personal development as well as an alignment with our values of Care, Courage and Commitment.

Essential Skills
- Basic technical/troubleshooting knowledge.
- Clear verbal communication, including the ability to explain complex technical concepts in a clear, user-friendly manner.
- Adept at multitasking and maintaining composure under pressure.
- **Risk Mindset** - An essential pre-requisite for all CommBank employees

Non-Essential Valuable Skills
- Familiarity with remote desktop tools and troubleshooting techniques.

Sounds like you? Then we'd love to hear from you and join the team that's building tomorrow's bank, today.

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Advertising End Date: 09/05/2024

Job ID REQ205511