Guest Service Agent
4 months ago
You will find Mantra One Sandy Bay Road ideally situated in the heart of Hobart, placing you in close proximity to all the city has to offer. The boutique property offers a selection of spacious and refurbished self-contained studio-style hotel rooms, as well as one and two bedroom apartments. There are many ways to embrace Hobart on your days off. Immerse yourself in the urban wineries or vibrant Salamanca Market, indulge in the iconic culinary scene, or delve into the historic landmarks that grace Australia's second-oldest city.
Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories
- Promote hotel amenities and services by having a deep understanding of products and offerings
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
- Display proficiency in accurately handling reservations and managing guest accounts
Skills and Experience
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Proficiency in both written and verbal communication
- Previous experience in hotel front desk operations is a valuable asset
- Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
-
Guest Service Agent
3 months ago
Hobart, Australia Hilton Full timeGuest Service Agent **DoubleTree by Hilton Hobart - Guest Service Agent** **We are looking for passionate hospitality stars to join our pre-opening team.** **Australian Working Rights Required** With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an...
-
Guest Service Agent
4 months ago
Hobart, Australia Hilton Full timeGuest Service Agent **DoubleTree by Hilton Hobart - Guest Service Agent** **We are looking for passionate hospitality stars to join our pre-opening team.** **Australian Working Rights Required** With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an...
-
Guest Service Agent
2 months ago
Hobart, Australia Hilton Full timeGuest Service Agent **DoubleTree by Hilton Hobart - Guest Service Agent** **We are looking for passionate hospitality stars to join our team.** **Australian Working Rights Required** With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional...
-
Guest Service Agent
6 months ago
Hobart, Australia One Sandy Bay Full time**Mantra One Sandy Bay Road** offers spacious and refurbished self-contained studios and apartments with four star facilities. From humble beginnings as Hobart’s first ever automatic phone exchange, this boutique hotel caters for all guests and any length of stay. We’re nestled in one of the most desirable locations in the City, right next door to St....
-
Guest Service Agent
3 months ago
Hobart, Australia TFE Hotels Full timeWe’re looking for a Guest Services Agent with a twist at Travelodge Hotel Hobart. For starters, you’ll love putting others first and you’re smiling when they are - you’re the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal. A magnet for happiness, you hold the secrets to a...
-
Guest Service Agent
2 months ago
Hobart, Australia Accor Apartments & Realty Full timeA single block from Hobart's CBD and a mere 300 metres from the waterfront, you will find Mantra Collins Hotel. This historic building offers contemporary accommodation including hotel rooms, one and two bedroom apartments some boasting views of Mount Wellington. On-site Café Collins serves breakfast daily and draws in the locals with its great coffee! In...
-
Guest Service Agent
6 months ago
Hobart, Australia The Luxury Collection Full timeJob Description **Job Number** 23150466 **Job Category** Rooms & Guest Services Operations **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Guest Service Agent (New position: Combined...
-
Guest Service Agent
2 months ago
Hobart, Australia Wrest Point Hobart Hotel Full time**Job no**: 502523 **Work type**: Full time **Location**: Hobart **Categories**: Front Office/Reception **About Henry Jones** The Henry Jones Art Hotel is Australia’s first dedicated art hotel. The property merges historic and modern, blending the original 19th century architecture of the city with ultra-modern design and contemporary art. The hotel...
-
Guest Service Agent
4 months ago
Hobart, Australia Crowne Plaza Hotels & Resorts Full timeAt Crowne Plaza Hobart, we know that first impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a part time Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. We are looking for Fulltime...
-
Guest Service Agent
2 months ago
Hobart, Australia The Henry Jones Art Hotel Full timeAbout Henry Jones The Henry Jones Art Hotel is Australia’s first dedicated art hotel. The property merges historic and modern, blending the original 19th century architecture of the city with ultra-modern design and contemporary art. The hotel partners with a diverse range of Tasmanian artists to present a continuously changing exhibition of over 400 art...
-
Casual Guest Service Agent
2 months ago
Hobart, Australia IBIS STYLES Full time**Company Description** At Accor, we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry. Centrally located on Macquarie...
-
Night Guest Service Agent
6 months ago
Hobart, Australia Marriott International, Inc Full time**Job Number** 24066906 **Job Category** Rooms & Guest Services Operations **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Tasman, a Luxury Collection Hotel, Hobart is part of the...
-
Guest Service Agent
6 months ago
Hobart, Australia Crowne Plaza Hotels & Resorts Full time**A little of your day-to-day**: Every day is different, but you’ll mostly be: - Kicking off truly memorable guest experiences with the warmest of welcomes - Acknowledging IHG Rewards Club members and returning guests in person or over the phone - Taking, managing, and receiving payments for guest bookings - Making the check-in and check-out process feel...
-
Reservations Agent
4 months ago
Hobart, Australia Hilton Full timeReservations Agent **DoubleTree by Hilton Hobart - Reservations Agent** **We are looking for passionate hospitality stars to join our pre-opening team.** **Australian Working Rights Required** With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an...
-
Guest Services Agent
2 months ago
Hobart, Australia Crowne Plaza Hotels & Resorts Full time**Who we are** Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on...
-
Porter/guest Service Agent
2 weeks ago
Hobart, Australia Wrest Point Hobart Hotel Full time**Job no**: 502608 **Work type**: Casual **Location**: Hobart **Categories**: Porter **About MACq01** Nestled in the heart of the historic Hobart waterfront, you will find MACq 01 Hotel; a Federal Group luxury hotel that combines premium accommodation with immersive, unforgettable experiences. Throughout the halls and across the walls of MACq01, you'll...
-
Guest Service Agent
6 months ago
Hobart, Australia Crowne Plaza Hotels & Resorts Full timeAs a member of our Club Lounge Team, you will be a helpful host, a local expert, and a proud brand ambassador. Whether you’re welcoming our guests to the hotel at check-in, preparing beverages or serving them delicious food, you’ll be devoted to creating memorable experiences throughout their hotel experience. **Your day to day** Help guests - ensure...
-
Guest Experience Expert
3 months ago
Hobart, Australia Marriott International, Inc Full time**Job Number** 24169315 **Job Category** Rooms & Guest Services Operations **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Guest Service Agent (New position: Combined GSA & FO)** The Tasman,...
-
Guest Experience Expert
2 months ago
Hobart, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24169315 **Job Category**Rooms & Guest Services Operations **Location**The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia, 7000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **Guest Service Agent (New position: Combined GSA & FO)** The Tasman, a...
-
Guest Experience Expert
6 months ago
Hobart, Australia Marriott International, Inc Full time**Job Number** 24105296 **Job Category** Rooms & Guest Services Operations **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Tasman, a Luxury Collection Hotel, Hobart is located just...