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Front Desk Supervisor
2 months ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at DoubleTree by Hilton Hobart. As a key member of our front office team, you will be responsible for providing exceptional guest service, leading by example, and ensuring that our hotel's high standards are consistently met.
Key Responsibilities- Supervise and motivate front desk staff to deliver exceptional guest service and ensure a smooth and efficient operation during assigned shifts.
- Communicate effectively with guests and team members, providing clear directions and resolving issues in a professional and courteous manner.
- Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.
- Use creative management skills to solve guest and team member problems, ensuring compliance with company standards and policies.
- Manage the front desk, resolve guest concerns, handle emergencies, and implement resolutions using discretion and judgment.
- Work varying schedules to reflect the business needs of the hotel, including evenings, weekends, and holidays.
- 2-3 years of related working experience in a hospitality environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members.
- Ability to access and accurately input information using a moderately complex computer system, including Hilton property management systems.
- Good problem-solving skills and ability to work under pressure during busy periods.
Hilton is a global hospitality company with a portfolio of 18 world-class brands and more than 5,700 properties across 113 countries and territories. We are committed to delivering exceptional guest experiences and creating opportunities for our team members to grow and develop their careers.
