Current jobs related to Front Desk Supervisor - Hobart - Hilton Hotels

  • Front Desk Supervisor

    3 months ago

    Hobart, Australia Hilton Full time

    Front Desk Supervisor **DoubleTree by Hilton Hobart - Front Desk Supervisor** **We are looking for passionate hospitality stars to join our pre-opening team.** **Australian Working Rights Required** With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and...

  • Front Desk Ambassador

    4 weeks ago

    Hobart, Tasmania, Australia IBIS STYLES Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Front Desk Ambassador to join our team at IBIS STYLES. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from check-in to check-out.Key ResponsibilitiesProvide efficient and friendly service...

  • Front Desk and Housekeeping Assistant

    3 weeks ago

    Hobart, Tasmania, Australia YHA Australia Full time

    We are seeking a highly motivated and proactive individual to join our team as a Front Desk and Housekeeping Assistant. This role will involve providing exceptional customer service to our guests, while also maintaining the cleanliness and organization of our property.About the Role:The ideal candidate will have previous experience in customer service and...

  • Front Desk and Housekeeping Team Member

    3 weeks ago

    Hobart, Tasmania, Australia YHA Australia Full time

    About the RoleWe are seeking a highly motivated and proactive individual to join our team as a Front Desk and Housekeeping Team Member. As a key member of our team, you will be responsible for providing exceptional customer service and maintaining the high standards of our property.Key Responsibilities:Provide excellent customer service to guests, responding...

  • Front Office Supervisor

    5 months ago

    Hobart, Australia Crowne Plaza Hotels & Resorts Full time

    **What is the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Supervisor, you’ll lead the team delivering True Hospitality to anyone walking into the hotel and oversee the daily operations of the Lobby and our team of Concierge. You’ll assist the Duty Managers and Hotel Services...

  • Front of House Supervisor

    5 months ago

    Hobart, Australia The National Trust of Tasmania Full time

    **NATIONAL TRUST OF AUSTRALIA (TASMANIA)** **Role**: Front of House Supervisor **Property**: Penitentiary Chapel Historic Site **Standard hours of work**: 15 hours per week [Tuesday to Sunday] **Reporting manager**: Property Manager - South **Overview of organisation** National Trust Tasmania is part of an international conservation movement that began...

  • Front Desk and Housekeeping Team Member

    3 weeks ago

    Hobart, Tasmania, Australia YHA Australia Full time

    We are seeking a motivated and proactive person with an engaging personality to enhance our team on a casual basis. The perfect candidate will dynamically support both the front desk and housekeeping teams, committed to delivering exceptional guest service and maintaining the property's immaculate condition, in line with the esteemed standards associated...

  • Night Front Desk Agent

    5 months ago

    Hobart, Australia Marriott International, Inc Full time

    **Job Number** 24014445 **Job Category** Rooms & Guest Services Operations **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Tasman, a Luxury Collection Hotel, Hobart is part of the...

  • Front Desk and Housekeeping Team Member

    3 weeks ago

    Hobart, Tasmania, Australia YHA Australia Full time

    We are seeking a motivated and proactive person with an engaging personality to support our front desk and housekeeping teams at YHA Hobart.About the role:The ideal candidate will provide excellent customer service, maintain the property's immaculate condition, and contribute to a friendly and cheerful atmosphere.Key responsibilities include:Providing...

  • Front Office Team Member

    3 weeks ago

    Hobart, Tasmania, Australia Wrest Point Full time

    We're passionate about creating a great work environment at Wrest Point, where you can learn and grow with our team. As a Front Office Team Member, you'll have the opportunity to work across various positions, including managing reservations, conducting night audits, and assisting guests as a porter or front desk receptionist.Key responsibilities...

  • Evening Front of House Supervisor

    4 months ago

    Hobart, Australia Sush Track Full time

    Sush Track, a busy waterfront restaurant has a Front of House Evening Supervisor position available. Availability from 4:00-10:00pm, Monday to Friday is required. Additional availability would be an advantage. This position will be approximately 30 hours per week, with the possibility of extra hours. The ideal applicant will have/be: - Good leadership -...

  • Weekend Front of House Supervisor

    5 months ago

    Hobart, Australia Sush Track Full time

    Sush Track, a busy waterfront restaurant has a Front of House Evening Supervisor position available. Availability from 11:30am-10:00 pm, Weekends are required. Additional availability would be an advantage. This position will be approximately 30 hours per week, with the possibility of extra hours. The ideal applicant will have/be: - Good leadership -...

  • Evening Front of House Supervisor

    5 months ago

    Hobart, Australia Sush Track Full time

    Sush Track, a busy waterfront restaurant has a Front of House Evening Supervisor position available. Availability from 4:00-10:00pm, Monday to Friday is required. Additional availability would be an advantage. This position will be approximately 30 hours per week, with the possibility of extra hours. The ideal applicant will have/be: - Good leadership -...

  • Front Desk Agent

    5 months ago

    Hobart, Australia Marriott International, Inc Full time

    **Job Number** 24066899 **Job Category** Rooms & Guest Services Operations **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Tasman, a Luxury Collection Hotel, Hobart is located just...

  • Front Desk Agent

    5 months ago

    Hobart, Australia Marriott International, Inc Full time

    **Job Number** 24083813 **Job Category** Rooms & Guest Services Operations **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Tasman, a Luxury Collection Hotel, Hobart is located just...

  • Front Desk Agent

    5 months ago

    Hobart, Australia Marriott International, Inc Full time

    **Job Number** 24035502 **Job Category** Rooms & Guest Services Operations **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Tasman, a Luxury Collection Hotel, Hobart is located just...

  • Front Desk Agent

    5 months ago

    Hobart, Australia Marriott International, Inc Full time

    **Job Number** 23201808 **Job Category** Rooms & Guest Services Operations **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Tasman, a Luxury Collection Hotel, Hobart is located just...

  • Front Desk Agent

    5 months ago

    Hobart, Australia Marriott International, Inc Full time

    **Job Number** 24018421 **Job Category** Rooms & Guest Services Operations **Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Tasman, a Luxury Collection Hotel, Hobart is located just...

  • Front Office Receptionist

    2 months ago

    Hobart, Tasmania, Australia RACV Full time

    About the RoleWe are seeking a highly motivated and customer-focused Front Office Receptionist to join our team at RACV Hobart Hotel. As the first point of contact for our members and guests, you will be responsible for providing exceptional service and ensuring a seamless experience for all who visit our hotel.Key ResponsibilitiesDeliver outstanding...

  • Front Office Duty Manager

    2 weeks ago

    Hobart, Tasmania, Australia Marriott Full time

    About the RoleThe Tasman, a Luxury Collection Hotel, Hobart, is seeking an experienced Front Office Duty Manager to oversee the smooth operation of our front desk processes. As a key member of our team, you will be responsible for ensuring seamless guest experiences, managing administrative tasks, and providing exceptional customer service.Key...

Front Desk Supervisor

3 months ago

Hobart, Australia Hilton Hotels Full time

JOB DESCRIPTION

DoubleTree by Hilton Hobart – Front Desk Supervisor

We are looking for passionate hospitality stars to join our pre-opening team.

*Australian Working Rights Required*

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

About DoubleTree by Hilton Hobart

Hilton’s first hotel in Tasmania - DoubleTree by Hilton Hobart situated in the heart of Hobart within walking distance to the CBD, the waterfront, and Salamanca Place. The hotel will offer 206 well-appointed rooms, a restaurant and bar, two versatile meeting rooms, an indoor swimming pool, and a state-of-the-art fitness center.

 What will it be like to work for Hilton?

Our team members around the world strive every day to bring each guest the special comforts and acts of kindness that are unique to the brand - starting with our signature warm DoubleTree cookie welcome. The DoubleTree by Hilton unique Brand Hospitality of CARE (Create A Rewarding Experience) is a primary reason we have been consistently recognized for our commitment to building a culture of service.

You can expect to receive:

·         A competitive industry rate

·         Worldwide travel discounts at unbelievable rates for you and your friends and family and generous discounts on food and beverage offerings,

·         Free access to growth and development opportunities from top-class providers; Harvard University and LinkedIn Learning just to name a few

·         A workplace culture that fosters personal well-being and gives you free access to Employee Assistance Programs to support your mental and physical well-being

·         Inclusion in a generous bonus scheme, long-term career development planning and opportunities, and

Investment in your well-being to include flexible working arrangements that support you in making space for what matters most

The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. 

 

What will I be doing? 

As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: 

·         Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. 

·         Communicate effectively both verbally and in writing to provide clear directions to staff.  

·         Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.  

·         Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. 

·         Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. 

·         Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. 

·         Listen to and understand requests, issues and situations from both guests and team members.  

·         Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. 

·         Support and motivate front desk team members by leading by example and employing competent and consistent management practices. 

·         Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard.  

·         Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

·         Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

·         Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. 

·         Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. 

·         Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

·         Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

·         Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

·         Carry out any other reasonable duties and responsibilities as assigned. 

What are we looking for? 

·         A Front Desk Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

·         Able to read, write, speak and understand the English language to communicate effectively with guests and employees. 

·         Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems. 

·         Good interpersonal skills to provide overall guest satisfaction. 

·         Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts. 

·         Able to work under pressure and deal with stressful situations during busy periods. 

·         2 to 3 years of related working experience preferred.