Assistant Front Office Manager

7 months ago

Sydney, Australia Marriott International, Inc Full time

**Job Number** 24033235

**Job Category** Rooms & Guest Services Operations

**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Are you curious, outgoing and warm?

Be motivated by the Sydney lifestyle, surrounded by major Sydney icons.

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**Some of your Key responsibilities will be**:

- **Supporting Management of Front Desk Team**: Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- **Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**: Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- **Ensuring Exceptional Customer Service**: Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- **Managing Projects and Policies**: Ensures compliance with all Front Office policies, standards and procedures.

**The competences and skills we're looking for**:

- Planning and Organizing skills.
- Computer skills
- Good communication and interpersonal skills.
- Adaptability/Flexibility

**Required qualification and experience**:

- H- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**Perks, Rewards, Motivations**:

- Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you, your family and friends.
- Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International.
- Duty meals and one free barista coffee a day
- Genuine care for associates physical, emotional and financial wellbeing through our employee assistance program.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Assistant Front Office Manager

    6 months ago

    Sydney, Australia Hilton Full time

    Assistant Front Office Manager As the Assistant Front Office Manager, you will deputise the Front Office Manager in their absence in all aspects of the role. You have a direct line of authority over all Duty Managers, and team members in the Concierge, Reception, MAGIC, Guest Relations, and Executive Lounge departments. You will ensure the highest level of...

  • Assistant Front Office Manager

    2 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24185730 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Front Office management position that is responsible for...

  • Assistant Front Office Manager

    7 months ago

    Sydney, Australia Accor Full time

    Company Description Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the  French Zest  and Sofitel luxury.  We are currently undergoing a complete transformation and enhancing all the hotel...

  • Front Office Assistant Manager

    16 hours ago

    Sydney, Australia PULLMAN Full time

    **Company Description** Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around...

  • Front Office Assistant Manager

    6 months ago

    Sydney, Australia Voyages Indigenous Tourism Australia Full time

    _An Epic Icon needs an Epic Team!_ Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a **Front Office Assistant Manager **to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a Front Office professional with previous...

  • Assistant Manager

    7 months ago

    Sydney, Australia IBIS Full time

    Company Description Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the...

  • Assistant Manager

    2 months ago

    Sydney, Australia Crystalbrook Collection Hotels Full time

    Hospitality / Travel / Tourism Front Office NSW | Sydney Harbour Hotel Permanent / Full Time 5/11/2024 An inclusive and guest centric working environment Full Time Hours over a 7-day Roster Good range of benefits available with continuous professional development Located a short walk from Circular Quay train, bus and light rail interchange,...

  • Front Office Supervisor

    6 months ago

    Sydney, Australia RAC Full time

    Front Office Supervisor / Assistant FO Manager As a Front Office Supervisor / Assistant Front Office Manager you will be responsible for the Front Office at RAC Karri Valley Resort which is located in the South West region of WA, approximately 3.5 hours' drive from Perth and 15 minutes from Pemberton. The resort offers a range of accommodation to suit all...

  • Front Office Manager

    3 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24212015 **Job Category**Rooms & Guest Services Operations **Location**Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...

  • Assistant Manager Front Office

    6 months ago

    Sydney, Australia M GALLERY Full time

    Company Description **About the Porter House Hotel**: Where rich history meets modern elegance, The Porter House Hotel pays tribute to its heritage beginnings, from tobacco and leather trade to the trail of wonder of spice and spirit merchants. From the moment you set foot inside, you will be enticed to discover more, always surprising and always something...

  • Front Office Manager

    4 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24162925 **Job Category** Rooms & Guest Services Operations **Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...

  • Front Office Manager

    2 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24162925 **Job Category**Rooms & Guest Services Operations **Location**Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...

  • Front Office Manager

    7 months ago

    Sydney, Australia SOFITEL Full time

    **Company Description** Live the French Way, Discover Sofitel Darling Harbour**_._** Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests. - Lead by example in demonstrating...

  • Front Office Manager

    5 months ago

    Sydney, Australia Oaks Hotels Full time

    Job Description Located in Darling Harbour, Oaks Sydney Goldsborough Suites are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team. The moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving...

  • Hotel Front Office Manager

    3 days ago

    Sydney, Australia AA Appointments Full time

    **LUXURY HOTEL FRONT OFFICE EXPERTS IN HOT DEMAND!** **NSW - Sydney x 3** **Northern Territory - Luxury Resort x 5** We all know first impressions count, which is why the Front Office Team is so integral to the success of a hotel. If you excel in providing exceptional guest relations, are experienced in front office and looking to progress in your career -...

  • Front Office Manager

    1 month ago

    Sydney, Australia Novotel Full time

    Company DescriptionJoin our dynamic team at Novotel Sydney City Centre as our Front Office Manager! We’re seeking a passionate hospitality professional to lead our front office operations and deliver exceptional guest experiences.Who We Are:Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over...

  • Front Office Manager

    2 months ago

    Sydney, Australia IBIS STYLES Full time

    **Company Description** Are you a people-person with a passion for delivering top-notch guest experiences? Ready to lead a high-energy team in a dynamic hotel environment? Step into a role that combines leadership, creativity, and the thrill of hospitality! Join our dynamic team as **Front Office Manager **at the Ibis Styles Sydney Central. **Who We...

  • Assistant Manager

    7 months ago

    Sydney, Australia Accor Apartments & Realty Full time

    Mantra 2 Bond Street is centrally located in the Sydney CBD. Offering sophisticated cosmopolitan style rooms including executive studios, one and two bedroom apartments and a three-bedroom penthouse, most with stunning city views. When hunger strikes guests enjoy dining within Georgie, New York inspired neighbourhood wine bar and bistro. With Sydney's famed...

  • Front Office Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia Stamford Hotels and Resorts Full time

    About Stamford Hotels and Resorts">Awarded for its outstanding service and facilities, our hotel features 18th Century Louis XV and Georgian antiques, and houses one of Australia's largest private collections of fine art.Stamford Hotels and Resorts welcomes people who share our passion and who have a positive approach to simply exceptional service, as well...

  • Front Office Manager

    7 months ago

    Sydney, Australia Hilton Full time

    Front Office Manager Iconic 587-room Hilton Sydney is located in the heart of Sydney's CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations, we are home to chefs hatted restaurant glass Brasserie, heritage listed Marble Bar and one of the largest Conferencing & Event spaces in Australia with over 4000 square meters of...