Raging Waters Sydney

3 weeks ago

Prospect, Australia Raging Waters Sydney Full time

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Raging Waters Sydney is the place to make lifetime memories. Offering water slides, attractions and one of the biggest wave pools - Sydney’s biggest water park has something for everyone.

We are currently looking for a:
Raging Waters Sydney - Admissions Team Member

About the role:
Admissions Team Member is a guest facing role which ensures all guests entering Raging Waters Sydney enter with ease and exceptional guest service.

This position welcomes guests to the park and delivers accurate information about park attractions and facilities to enhance the guest experience upon entry. The position is responsible for processing season passes, tickets and upselling park products and services.

Roles & Responsibilities:
Welcome Guests in a friendly and professional manner and bid all guests leaving the park a fond farewell.- Provide a high standard of guest service within the Season Pass Centre, Ticketing, carpark ticketing & Front Gate Pods.- Engage with all guests as individuals and listen attentively to their requests.- Ensure all guests flow through the front entry as efficiently as possible to maintain the highest quality guest service throughout the admission process.- Ensure correct admission fee is collected from all guests and passes are issued accordingly to maintain the highest quality guest experience and to maximise revenue.- Ensure transactions are processed correctly, and passes are issued accordingly.- Assist guests at main gates to scan their bands and tickets correctly and ensure that all guests entering have a valid code.- Demonstrate knowledge of current ticketing options both in-park and online and distribute promotional flyers as required.- Ensure efficiency with turnstiles so guests can enter and exit the park with ease.- Ensure ticket booth and turnstile areas are re-stocked at the end of each shift, to prepare for the following day.- Assist in other areas associated as required, including the upgrade booth and annual pass processing, to ensure these areas operate as efficiently as possible.- Proactively anticipate, listen to guest’s needs, concerns, and act appropriately to resolve any issues in a timely manner within company policy and/or know when to seek assistance.- Assist guests with Locker enquires.- Immediately turn in all lost and found to guest services.- Maintaining a strong park knowledge.- Ensure all offices and desks are kept clean and clear of clutter.- Carry out stock control activities as directed.- Complete all administration tasks as required.- Assist other areas within the as the park when needed.- Responsible for assisting with area cleanliness including sweeping, rubbish pick-up, emptying bins, maintaining birthday & cabana areas and work areas.- To carry out all duties and responsibilities as assigned by the Admissions Team Leader, Admissions Coordinator, Director of Operations, or member of the Management Team.

Workplace Health & Safety (WHS):
- Follow and comply with Work Health Safety policies, procedures, and guidelines.- Correctly use all safety and personal protective equipment.- Act as a role model by demonstrating safe work behaviours.- Report WHS incidents, injuries and safety activities to your direct Manager and First Aid at the time it occurs.- Promote proactive hazard/ near miss reporting. Report any hazards or near-miss incidents to your direct Manager and the People & Culture Director.- Attend Work Group Meetings to discuss and promote safety.

Languages: Fluent English

**Skills**:
- Customer service skills.- Excellent communication skills.- Be able to handle multiple priorities simultaneously.- Ability to interact in a professional and positive manner.- Ability to maintain a positive attitude through smiles and “wow”” moments for guests.

**Experience**:
- Knowledge of point-of-sale systems.- Microsoft Office (Excel, Word, Outlook, Power point).

Any other relevant comments:
- Ability to work flexible working hours including but not limited to weekends, evenings, and public holidays.- Must be available to work a minimum of twice per week during the peak season.- Adhere to the Company Co

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