Customer Service Representative

3 weeks ago


Elizabeth, Australia People's Choice Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Service Consultant. As a key member of our branch team, you will be responsible for delivering exceptional customer service and building strong relationships with our members.

As a Member Service Consultant, you will be the face of our business for our members, providing personalized support and guidance to help them achieve their financial goals. You will work closely with our members to understand their needs and preferences, and provide tailored solutions to meet their financial requirements.

Key Responsibilities
  • Provide exceptional customer service and support to our members
  • Build strong relationships with our members and understand their financial needs and goals
  • Provide personalized solutions to meet the financial requirements of our members
  • Work closely with our members to understand their preferences and provide tailored support
  • Identify opportunities to promote our products and services to our members
  • Support our members to use our digital services and navigate multiple contemporary systems and software programs
About You

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer service. As a Member Service Consultant, you will be empowered to have meaningful conversations with our members and understand their financial position, goals, and aspirations.

You will be comfortable working in a fast-paced environment and be able to navigate multiple systems and software programs. You will also be able to work independently and as part of a team to achieve our business objectives.

What We Offer

We offer a range of benefits to support your success and well-being, including:

  • Exclusive discounts on banking products and services
  • Access to comprehensive wellbeing support, including our Employee Assistance Program and mental health wellbeing app
  • Opportunities for career development and advancement
  • A supportive and inclusive work environment

We are committed to creating an outstanding working environment where you feel supported, can continue to develop, and are proud advocates of our members and our business.



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