Customer Service Representative

1 week ago


Elizabeth, Australia Dusk Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Dusk. As a Customer Assistant, you will play a pivotal role in delivering exceptional customer experiences and contributing to the success of our stores.

Key Responsibilities:

  • Customer Service: Provide outstanding customer service, ensuring that every customer interaction is positive and memorable.
  • Product Knowledge: Develop and maintain extensive knowledge of our candles and homeware products, enabling you to provide expert advice and recommendations to customers.
  • Visual Merchandising: Collaborate with the visual merchandising team to create visually appealing store displays and ensure that our stores are always well-presented and inviting.
  • Teamwork: Work closely with colleagues to achieve sales targets, maintain a high level of customer satisfaction, and contribute to a positive and supportive work environment.
  • Continuous Improvement: Stay up-to-date with product knowledge, sales trends, and customer preferences, and provide feedback to the management team on areas for improvement.

About You:

  • Customer Focus: You have a passion for delivering exceptional customer experiences and exceeding customer expectations.
  • Team Player: You are a team player who is comfortable working in a fast-paced environment and is willing to go the extra mile to support colleagues.
  • Product Knowledge: You have a keen interest in candles and homeware products and are eager to develop your knowledge and skills in this area.
  • Communication Skills: You possess excellent communication skills, both written and verbal, and are able to effectively communicate with customers, colleagues, and management.
  • Adaptability: You are flexible and able to adapt to changing situations and priorities, and are willing to learn and take on new challenges.

What We Offer:

  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including a generous team member discount on our products.
  • Opportunities for Growth and Development: We are committed to supporting the growth and development of our team members, and offer opportunities for training and career advancement.
  • Supportive Work Environment: We pride ourselves on creating a positive and supportive work environment, where our team members feel valued and empowered to succeed.


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