Customer Service Representative
3 weeks ago
Cash Converters is a leading second-hand retailer in Australia, offering affordable personal finance solutions to customers. We are a dynamic and customer-focused team, passionate about delivering exceptional service and creating a welcoming store environment.
About the Role
We are seeking an experienced Customer Service Representative to join our team at our Elizabeth store. The successful candidate will be responsible for:
- Providing exceptional customer service and selling a diverse range of products in our retail department.
- Building long-term relationships with customers, working towards meeting sales targets with colleagues.
- Negotiating with customers to find win-win solutions and increasing sales.
- Assisting customers by researching product features and pricing to differentiate our goods from competitors.
- Introducing customers to online Cash Converters services if we do not have the desired product.
About You
To be successful in this role, you will need:
- Previous customer service experience in a similar environment.
- A friendly and welcoming style, with the ability to understand customer needs.
- The ability to think on your feet and be a natural problem solver.
- The capability to get creative and develop store displays and hot zones.
- A willingness to develop skills and knowledge to grow within the business.
What's On Offer
As a member of our team, you can expect:
- Exclusive access to 'Cashies Rewards' offering discounts and cash-back deals from over 400 retailers.
- A Monday to Saturday work schedule, with no Sunday trading.
- Real career development opportunities and ongoing quarterly store and team bonuses.
- Paid parental leave, salary packaging for a novated car lease, and health insurance discounts.
- 30% instore discount and access to our Wellness Activities: Move, Munch, Money, and Mind.
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