Team Leader Motor Claims

4 months ago

Kawana Waters, Australia Auto & General Insurance Full time

**The role**

As our new Motor Claims Team Leader, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants.

You will:

- Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high standard of service
- Prioritization and allocation of team portfolios including workload management
- Conduct performance reviews and assist with staffing requirements & recruitment
- Provide technical guidance and act as an escalation point on complex claims and complaints
- Contribute to the continuous improvement of the Motor Claims operating model
- Provide technical product, process, system, and compliance support
- Maintain highly effective working relationships with key stakeholders (internal & external)Ensure Auto & General policies & procedures are adhered to

**What experience you’ll bring**
- Minimum 5 years in a leadership role with a customer facing organization preferable with strong coaching experience
- Experience with Motor Claims experience beneficial
- Able to develop and maintain strong stakeholder relationships
- Good attention to detail and problem resolution skills
- Experience developing processes & proceduresAbility to effectively manage conflict and negotiate where required

**Our Perks**
- **Location **- Our Kawana site is conveniently located in a beautiful location overlooking Lake Kawana.
- **Be rewarded**:

- we recognise high performance and reward our people for their hard work through bonuses and other perks.
- **Options for leave**:

- life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us**:

- we’ve got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- **Take care of yourself**:

- your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- **Celebrate the wins**:

- we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- **Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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