Team Leader Technical Motor Claims

3 months ago

Kawana Waters, Australia Auto & General Insurance Full time

**Our perks**
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’day andone paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar-match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**

**The role**

As our new Technical Motor Claims Team Leader, you will ensure employees are engaged, productive, and assist consultants to develop effective claims resolution strategies.

You will:

- Develop the team capabilities to achieve goals and build a high performance team
- Monitor productivity and results, reviewing individual and team performance reports, identifying trends, and providing feedback and coaching including managing incoming work volumes
- Deliver results through effective leadership, direction, coaching and technical expertise
- Maintain regular reporting and monitoring of team including monthly KPI’s.
- Provide constructive feedback and address any performance issues individually
- Provide technical guidance and act as an escalation point on complex claims and complaints, p roviding high level advice on queries for escalated calls, correspondence, and complaints
- Report and escalate risk and compliance related concerns, issues, and failures to managementWork with the leadership team to ensure consistency in claims assessment, process, and culture while maintaining effective claims resolution strategies and delivering on high levels of service

**What experience you’ll bring**
- Previous experience in leading people & driving a collaborative, high performance culture with the ability to deliver difficult feedback constructively
- Insurance & investigative experience an advantage with a background in Motor Claims desirable
- Experience dealing in customer resolution and complaints management
- Excellent relationship development skills and strong stakeholder engagementDemonstrated knowledge of Insurance Contract Act, General Insurance Code of Practice, non-disclosure and ‘upmost good faith' is preferable.

**Our Perks**
- **Location**:

- **Kawana - **This role is based at our Kawana office. Housed on the sunny coast and close to local retail, restaurants and other amenities, we enjoy views across Kawana Lake and we’re only five minutes from the closest beach. If you love the water and coastal life, this is the perfect place for you.
- **Be rewarded**:

- we recognise high performance and reward our people for their hard work through bonuses and other perks.
- **Options for leave**:

- life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us**:

- we’ve got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- **Take care of yourself**:

- your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- **Celebrate the wins**:

- we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- **Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers

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