Team Leader Recoveries

3 months ago

Kawana Waters, Australia Auto & General Insurance Full time

**About the Role**

You will be leading dedicated and task focused recoveries specialists to ensure the best client and company outcome is achieved whilst delivering consistently high levels of service to each and every stakeholder. To achieve this, it is critical to maintain a service and cost focused outcome that can deliver in the areas of Timeliness, Quality & Cost.

**Key Responsibilities**
- Delivering superior financial, service and effectiveness outcomes in line with key performance indicators and overall department and company objectives (including but not limited to legal spend)
- Coach, train and mentor direct reports using technical expertise to pursue saving opportunities
- Conduct regular, ad hoc and monthly performance reviews with direct reports to ensure alignment with goals and overall objectives are being met
- Develop and implement processes to ensure maximum saving potential is recognised within the team, using technical knowledge and file management skills to create fair and prompt outcomes for all parties
- Provide technical recovery claims advice and assistance to all team members
- Review and sign off on complex claim decisions and recovery write off outside of teams authority limits
- Participate and support peer leadership group in decision making and resource allocation across the claims department
- Review and report on department results and trends to outline the ongoing performance of the Recoveries portfolio
- Review, research and make recommendations regarding additional tools and resources required to improve effectiveness and performance of the team

**What experience you’ll bring;**
- Strong recoveries or claims management experience
- A proactive and energetic approach to help drive the business forward
- Demonstrated ability to develop, coach and train staff
- Have the desire to expand your knowledge and skills across different facets of motor insurance
- Proven ability to provide data analysis with strong written verbal communications skills
- The ability to maintain strong relationships with internal & external stakeholders
- Excellent customer service skills
- Solid understanding of liability and relevant insurance laws
- Demonstrated financial and KPI performance
- Strong negotiation and conflict resolutionWell-developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment

**Our Perks**
- **Location **- **Kawana**: This role is based at our Kawana office. Housed on the sunny coast and close to local retail, restaurants and other amenities, we enjoy views across Kawana Lake and we’re only five minutes from the closest beach. If you love the water and coastal life, this is the perfect place for you.

**The benefits of working at A&G**
- **Be rewarded**:

- we recognise high performance and reward our people for their hard work through bonuses and other perks.
- **Options for leave**:

- life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us**:

- we’ve got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- **Take care of yourself**:

- your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- **Celebrate the wins**:

- we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- **Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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