Motor Claims Consultant

5 months ago

Kawana Waters, Australia Auto & General Insurance Full time

**The role**

When accidents happen, our customers need a reliable set of hands to manage their insurance claim. As a Motor Claims Consultant you will guide our customers through the claim process and bring simplicity to a stressful situation.

**This very important role provides you the opportunity to**:

- Open the door to your new career in the insurance industry (we love to promote from within);
- Receive significant, comprehensive training and development;
- Support customers through a tough time and be the person that made their life easier, not harder;
- Get curious and piece together the details of each claim, supporting our responsibility to make informed claims decisions;
- Demonstrate your natural ability to have a quality conversation and build connections within our call centre environment; Become a member of a fast growing, highly successful privately owned company.

**You will bring**:

- Effective communication with others both in person (with our colleagues) and over the phone (with our customers);
- A calm and collected exterior, enabling you to diffuse situations involving conflict and approach a challenge with an open mind;
- The desire to succeed at providing outstanding customer service;
- Intermediate computer skills - ability to troubleshoot and comfort working in multiple systems
- Maturity to talk about both WHAT IS and WHAT IS NOT working (we do that a lot); Ability to prioritise and manage time effectively in a fast paced, high-pressure environment;

**Our perks**
- **Location **-This role is based at our Kawana location. Free onsite parking, local shops, cafes and restaurants within walking distance. Overlooking Lake Kawana.
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

**About us**
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

  • Motor Claims Team Lead

    1 month ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    {"title": "Motor Claims Team Lead", "description": "Job SummaryWe are seeking a highly skilled and experienced Motor Claims Team Lead to join our team at Auto & General. As a Motor Claims Team Lead, you will be responsible for leading a team of Motor Claims Consultants and ensuring they provide a high standard of service to our customers.Key...

  • Motor Claims Team Lead

    1 month ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and experienced Motor Claims Team Leader to join our team at Auto & General. As a Motor Claims Team Leader, you will be responsible for leading a team of Motor Claims Consultants and ensuring they provide a high standard of service to our customers.Key ResponsibilitiesDevelop and coach a team of Motor Claims...

  • Motor Claims Team Lead

    1 month ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    {"title": "Motor Claims Team Leader", "description": "About the RoleWe are seeking an experienced Motor Claims Team Leader to join our team at Auto & General. As a Motor Claims Team Leader, you will be responsible for leading a team of Motor Claims Consultants and ensuring they provide a high standard of service to our customers.Key ResponsibilitiesDevelop...

  • Motor Claims Team Lead

    4 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and experienced Motor Claims Team Leader to join our team at Auto & General. As a Motor Claims Team Leader, you will be responsible for leading a team of Motor Claims Consultants and ensuring they provide a high standard of service to our customers.Key ResponsibilitiesDevelop and coach a team of Motor Claims...

  • Team Leader Motor Claims

    2 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **The role** As our new Motor Claims Team Leader, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants. You will: - Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high standard of service - Prioritization...

  • Team Leader Motor Claims

    4 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **The Role**: An exciting opportunity exists for a motivated and driven individual to step into the Team Leader role leading a group of specialist Motor Claims Consultants. The role is responsible for leading a team of Motor Claims Consultants, who each manage their own portfolio of claims, with the key focus of this position to manage costs whilst...

  • Team Leader Motor Claims Specialist

    2 months ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    Job Summary We are seeking a highly skilled and experienced Team Leader to join our Motor Claims team at Auto & General. As a Team Leader, you will be responsible for leading a team of Motor Claims Consultants and providing guidance and support to ensure they maintain high standards of service. Key Responsibilities Team Leadership Develop and motivate a team...

  • Team Leader Motor Claims Specialist

    2 months ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    Job Summary We are seeking a highly skilled and experienced Team Leader to join our Motor Claims team at Auto & General. As a Team Leader, you will be responsible for leading a team of Motor Claims Consultants and ensuring they provide a high standard of service to our customers. Key Responsibilities Team Leadership Develop and motivate a team of Motor...

  • Senior Claims Consultant

    3 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    Job Title: Senior Claims ConsultantWe are seeking a highly skilled Senior Claims Consultant to join our team at Auto & General. As a Senior Claims Consultant, you will be responsible for managing complex motor insurance and credit hire claims, including exposure to civil litigation.Key Responsibilities:Manage a portfolio of credit hire files, assessing...

  • Senior Claims Consultant

    3 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we're dedicated to providing exceptional insurance solutions to our customers. Our team is passionate about delivering high-quality products and services that meet the evolving needs of our clients.Job SummaryWe're seeking a highly skilled Technical Motor Claims Consultant to join our team. As a key member of our claims team,...

  • Senior Claims Consultant

    4 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we're dedicated to providing exceptional insurance solutions to our customers. Our team is passionate about delivering high-quality products and services that meet the evolving needs of our clients.Job SummaryWe're seeking a highly skilled Technical Motor Claims Consultant to join our team. As a key member of our claims team,...

  • Team Leader Motor Claims

    2 months ago

    Kawana, Australia Auto & General Full time

    The role As our new Motor Claims Team Leader, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants. You will: Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high standard of service Prioritization and...

  • Senior Claims Consultant

    2 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    Job DescriptionWe are seeking a highly skilled Senior Claims Consultant to join our team at Auto & General. The successful candidate will be responsible for managing complex motor insurance and credit hire claims, including exposure to civil litigation.Key Responsibilities:Manage a portfolio of credit hire files from start to finish.Assess liability and...

  • Technical Motor Claims Team Lead

    4 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking an experienced Technical Motor Claims Team Lead to join our team at Auto & General. As a key member of our leadership team, you will be responsible for leading a high-performing team of claims professionals and driving business growth through effective leadership and technical expertise.Key ResponsibilitiesLead a team of claims...

  • Team Leader Technical Motor Claims

    2 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Our perks** - **Extra leave**: - Enjoy additional leave days on us! You’ll receive a paid ‘ME’day andone paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year. - **Paid parental leave**: - We support our new parents with paid parental leave and other benefits. - **Workplace giving**: - If...

  • Technical Motor Claims Team Lead

    4 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking an experienced Technical Motor Claims Team Lead to join our team at Auto & General. As a key member of our leadership team, you will be responsible for leading a high-performing team of claims professionals and driving business growth through effective leadership and technical expertise.Key ResponsibilitiesLead a team of claims...

  • Technical Motor Claims Team Lead

    3 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking an experienced Technical Motor Claims Team Lead to join our team at Auto & General. As a key member of our leadership team, you will be responsible for leading a high-performing team of claims professionals and driving business growth through effective leadership and technical expertise.Key ResponsibilitiesLead a team of claims...

  • Claims Operations Manager

    1 month ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and experienced Claims Operations Manager to join our team at Auto & General. As a key member of our Claims Operations Management team, you will be responsible for driving the strategic direction of our Motor Claims operation, ensuring we stay ahead of the curve in a rapidly evolving customer and regulatory...

  • Team Leader Technical Motor Claims

    2 months ago

    Kawana, Australia Auto & General Full time

    The role As our new Technical Motor Claims Team Leader, you will ensure employees are engaged, productive, and assist consultants to develop effective claims resolution strategies. You will: Develop the team capabilities to achieve goals and build a high performance teamMonitor productivity and results, reviewing individual and team performance reports,...

  • Claims Recovery Specialist

    2 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    Role OverviewThe Claims Consultant will be responsible for managing a portfolio of undisputed liability claims, focusing on recovering the maximum amount of money in an efficient and regulated manner. This role involves coordinating with Recoveries, customers, TPIs, and service providers to effectively manage and triage claims.Key ResponsibilitiesManage a...