Motor Claims Consultant

7 months ago

Kawana Waters, Australia Auto & General Insurance Full time

**The role**

When accidents happen, our customers need a reliable set of hands to manage their insurance claim. As a Motor Claims Consultant you will guide our customers through the claim process and bring simplicity to a stressful situation.

**This very important role provides you the opportunity to**:

- Open the door to your new career in the insurance industry (we love to promote from within);
- Receive significant, comprehensive training and development;
- Support customers through a tough time and be the person that made their life easier, not harder;
- Get curious and piece together the details of each claim, supporting our responsibility to make informed claims decisions;
- Demonstrate your natural ability to have a quality conversation and build connections within our call centre environment; Become a member of a fast growing, highly successful privately owned company.

**You will bring**:

- Effective communication with others both in person (with our colleagues) and over the phone (with our customers);
- A calm and collected exterior, enabling you to diffuse situations involving conflict and approach a challenge with an open mind;
- The desire to succeed at providing outstanding customer service;
- Intermediate computer skills - ability to troubleshoot and comfort working in multiple systems
- Maturity to talk about both WHAT IS and WHAT IS NOT working (we do that a lot); Ability to prioritise and manage time effectively in a fast paced, high-pressure environment;

**Our perks**
- **Location **-This role is based at our Kawana location. Free onsite parking, local shops, cafes and restaurants within walking distance. Overlooking Lake Kawana.
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

**About us**
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

  • Team Leader Motor Claims

    4 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **The role** As our new Motor Claims Team Leader, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants. You will: - Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high standard of service - Prioritization...

  • Team Leader Motor Claims

    6 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **The Role**: An exciting opportunity exists for a motivated and driven individual to step into the Team Leader role leading a group of specialist Motor Claims Consultants. The role is responsible for leading a team of Motor Claims Consultants, who each manage their own portfolio of claims, with the key focus of this position to manage costs whilst...

  • Motor Claims Specialist

    3 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    **Company Overview**Auto & General is a leading provider of insurance solutions, dedicated to delivering exceptional service to our customers.Salary: $85,000 - $110,000 per annum, depending on experienceJob Description:We are seeking an experienced Motor Claims Consultant to join our team. As a key member of our claims department, you will be responsible for...

  • Team Leader Technical Motor Claims

    4 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Our perks** - **Extra leave**: - Enjoy additional leave days on us! You’ll receive a paid ‘ME’day andone paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year. - **Paid parental leave**: - We support our new parents with paid parental leave and other benefits. - **Workplace giving**: - If...

  • Home Claims Consultant

    2 weeks ago

    Kawana Waters, Australia Auto & General Holdings Full time

    **The role**: Do you enjoy helping people? We are looking for a friendly and enthusiastic person to join our team as a Home Claims Consultant. In this role, you will help customers with their home insurance claims and provide excellent service. If you like building relationships, solving problems, and giving great service, this job is perfect for you! As a...

  • Home Claims Consultant Kawana

    6 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** The Home...

  • Claim Investigations Team Leader

    4 weeks ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **The role**: As our new Fraud Team Leader you will lead, coach and develop a team of Investigators, monitoring and improving performance, engagement and productivity. You will: - Lead the investigations team to deliver optimal claims and operating cost outcomes, high level customer service in a strong control environment - Take responsibility for...

  • Claim Investigations Team Leader

    2 weeks ago

    Kawana Waters, Australia Auto & General Holdings Full time

    **The role**: As our new Fraud Team Leader you will lead, coach and develop a team of Investigators, monitoring and improving performance, engagement and productivity. You will: - Lead the investigations team to deliver optimal claims and operating cost outcomes, high level customer service in a strong control environment - Take responsibility for...

  • Home Claims Consultant Kawana

    6 months ago

    Kawana, Australia Auto & General Full time

    The role: Do you enjoy helping people? We are looking for a friendly and enthusiastic person to join our team as a Home Claims Consultant. In this role, you will help customers with their home insurance claims and provide excellent service. If you like building relationships, solving problems, and giving great service, this job is perfect for you! As a Home...

  • Claims Team Manager

    1 month ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About Auto & General">We provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.Our culture of 'high performance with...

  • Claims Management Specialist

    4 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we strive to provide exceptional insurance solutions to safeguard our customers. Our range of products protects individuals on various aspects of life, including car, home, and travel insurance. We foster a culture of high performance with integrity, driving us to be Australia's best insurer.The RoleWe are seeking an experienced...

  • Claims Manager

    4 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About Auto & GeneralWe provide smarter products and solutions to safeguard our customers in their time of need.Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.We're excited about the future, and we're...

  • Motor Mobility Customer Service Expert

    3 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    Company Overview:Control Insurance Solutions is a leading provider of motor mobility services, located on the Sunshine Coast in Queensland. Our innovative business model focuses on delivering exceptional customer experiences and developing products to meet client needs.About the Role:We are seeking a highly motivated Customer Service Consultant to join our...

  • Motor Insurance Support Specialist

    4 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About Our CompanyControl Insurance Solutions is an innovative business located on the Sunshine Coast in Queensland, offering motor mobility related services to customers and partners. We're an agile and fast-paced organization with a high-performance culture that develops products and solutions to meet customer and partner needs.The Role OverviewWe're...

  • Customer Service Consultant

    2 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are...

  • Customer Service Consultant

    2 weeks ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are...

  • Claim Investigations Team Leader

    3 weeks ago

    Kawana, Australia Auto & General Full time

    The role: As our new Fraud Team Leader you will lead, coach and develop a team of Investigators, monitoring and improving performance, engagement and productivity. You will: Lead the investigations team to deliver optimal claims and operating cost outcomes, high level customer service in a strong control environmentTake responsibility for determining,...

  • Team Leader Recoveries

    2 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **About the Role** You will be leading dedicated and task focused recoveries specialists to ensure the best client and company outcome is achieved whilst delivering consistently high levels of service to each and every stakeholder. To achieve this, it is critical to maintain a service and cost focused outcome that can deliver in the areas of Timeliness,...

  • Roadside Assistance

    2 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are...

  • Roadside Assistance

    2 weeks ago

    Kawana Waters, Australia Auto & General Holdings Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are...