New Business Service Consultant

7 months ago

Sydney, Australia TAL Full time

**Company Description**
Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

The New Business Service Consultant plays a key role within Operations, working closely with the various administration and Support Teams. Responsible for managing complex tasks, escalations, assisting with workflow management and driving process improvements across the wider business.

**Key Responsibilities**
- Provide coaching, support and feedback to both onshore and offshore teams to improve the customer experience.
- Management of escalated cases and complaints.
- Day to day responsibility for actioning and completing highly complex tasks.
- Work with the Technical Support team to pinpoint and identify system issues and errors by performing testing to help deliver and close the gaps.
- Source insights and direct feedback from staff and customers on what we need to improve our service and processes.
- Manage stakeholder (internal and external) relationships.

**Qualifications**
- Strong written and oral capabilities across all levels of the organisation.
- Ability to identify process improvement opportunities and document these utilising various techniques and formats.
- Good attention to detail and a rigorous focus on delivering quality output.
- A minimum of 2+ years in an administration environment.
- knowledge of the Life Insurance industry.
- Understands the importance of building positive working relationships.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
**Additional Information**

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

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