Client Solutions, Team Lead Cpg/auto Vertical

3 weeks ago

Sydney, Australia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

**About the Team**:
The CPG & Auto Client Solutions Team Lead will be responsible for their own book of business whilst managing and developing the other Client Solutions Managers within their team. They will liaise with internal Sales and Product teams, whilst growing their external relationships with clients and agencies. Partnering with a Client Partner, the Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & using data and analytics to build a consultative solution for our customer's objectives. Success in this position requires a focus on excellent client service, the ability to thrive in a work environment, strong campaign management skills, and player/coach experience.

**Responsibilities**:

- Become an expert in the CPG & Auto vertical and be able to clearly articulate how TikTok's solutions can best solve for client objectives within the vertical
- Train team to serve as external product consultants educating clients and agencies on new alpha and beta product solutions and general best practices, and ultimately grow existing business partnerships
- Serve as a partner to Leadership to identify strategic priorities and opportunities for future growth and efficiencies and influence leadership decision-making
- Leverage data to identify consumer trends and create vertical best practices / playbooks that drive client business
- Coach and develop CSMs on consultative, data-driven campaign analysis and selling at scale
- Maintain up-to-date knowledge of TikTok’s features and ad units and consult clients on TikTok product offerings and demonstrate expertise of product capabilities, measurement, attribution, and KPIs
- Work closely with product strategy to drive product innovation, collecting advertiser feedback
- Nurture and Expand Client Relationships: Working with your Client Partner, the CSM will cultivate and elevate post-sale client connections, ensuring continued growth and satisfaction among advertisers.
- Orchestrate Seamless Campaign Execution: Collaborate internally with Technical Account Management, Marketing Science, Product, Agency and other internal teams to guarantee a seamless and victorious campaign rollout.
- Proactively Enhance Campaign Performance: Take the lead in monitoring and dissecting ad campaigns, initiating improvements for enhanced outcomes.
- Client Issue Resolution Expert: Investigate and collaborate directly with product and engineering teams to swiftly troubleshoot client concerns during campaigns.
- Drive Data-Backed Insights: Analyze campaign performance data to equip clients with data-driven business insights while leveraging these insights to enhance our advertising offerings.
- Cultivate Long-Term Client Relationships: Conduct regular business reviews, taking a consultative, forward-thinking approach to forge enduring client connections in partnership with the sales team.
- Custom Program Management: Oversee tailored programs and sponsorships internally, leading custom content campaigns to ensure timely and effective delivery of assets.
- Campaign Kick-off and Optimization: Initiate campaigns with clients and manage all associated timelines, assets, and optimization opportunities.
- Robust Reporting Support: Assist Ad Operations by generating weekly or ad hoc reports for campaigns and clients.
- Product Consultancy: Act as an external product consultant, educating clients and agencies on product solutions, best practices, and ultimately fostering growth within existing business partnerships.
- Cross-Functional Collaboration: Engage and collaborate with a diverse group of internal cross-functional teams.
- Champion Product Updates: Proactively lead discussions on product updates, educating brands and agencies on TikTok’s offerings, and providing guidance on best practices to drive outstanding performance and groundbreaking campaigns.

**Qualifications**:
**Minimum Qualifications**:

- 5 years of direct experience in digital advertising, ad sales, or brand marketing, managing large client solutions teams
- Experience managing advertisers throughout the funnel with

  • Client Partner

    2 weeks ago

    Sydney, Australia TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Client Service Vertical Lead

    3 weeks ago

    Sydney, Australia Computershare Full time

    **Location: Ermington, Sydney** **We give you a world of potential** We have an excellent opportunity for a Client Services Vertical Lead to join our Client Service team If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role. Computershare Communication Services (CCS) is a division of...

  • Client Service Vertical Lead

    2 weeks ago

    Sydney, New South Wales, Australia Computershare Full time

    Location: Ermington, SydneyWe give you a world of potentialWe have an excellent opportunity for a Client Services Vertical Lead to join our Client Service team If you're looking for a job that challenges you and gives you opportunities to grow, you've found the right role.Computershare Communication Services (CCS) is a division of Computershare and a global...

  • Client Solutions, Team Lead Retail

    2 weeks ago

    Sydney, New South Wales, Australia TikTok Full time

    ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive....

  • Client Services Team Lead

    4 weeks ago

    Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the role** As...

  • Client Success Team Lead

    6 days ago

    Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the role** As...

  • Client Solutions, Team Lead Retail

    4 weeks ago

    Sydney, Australia TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Mobile Auto Electrical Technicians

    3 weeks ago

    Sydney, Australia Mobile Auto Electrical Full time

    **Great pay rate** **Ultimate flexibility and work/life balance** **Work independently** **About us** We specialise in the installation of auto electrical equipment into all types of vehicles. Our clients are mainly large companies and small businesses. We are expanding and are looking for **Auto Electrical Technicians** to join our team. We have full...

  • Client Services Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Cashrewards Full time

    Heyyyyy We're Cashrewards, Australia's most loved cashback platform. Shoppers love us, but not just shoppers, our team think we're pretty awesome too. So much so that they voted and now we're a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself.About the roleAs the Client Team...

  • Client Solutions Manager

    2 weeks ago

    Sydney, New South Wales, Australia Meta Full time

    Meta Client Solutions Manager (CSM) - Financial Services ANZ Sydney , Australia Apply Now The Client Solutions Manager (CSM) for Meta's Global Business Group is a strategic and enthusiastic solution-driver who puts the needs of our customers first.Based in Sydney, the CSM will work with major brands to build strategic partnerships, drive growth, develop...

  • Executive Manager, Auto Lending Solutions

    4 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **_We are building tomorrow’s bank today. _** Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. Within RBS, the Personal Lending Team is responsible for end to end P&L management, product design, acquisition & portfolio...

  • Client Solutions Manager

    2 weeks ago

    Sydney, New South Wales, Australia Meta Full time

    The Client Solutions Manager (CSM) for Meta's Global Business Group is a strategic and enthusiastic solution-driver who puts the needs of our customers first. Based in Sydney, the CSM will work with major brands to build strategic partnerships, drive growth, develop ROI-positive marketing strategies, and improve performance. Success in this position requires...

  • Mobile Auto Electrical Installer

    2 weeks ago

    Sydney, Australia Mobile Auto Electrical Full time

    **Great hourly rate + kms** **Choose your hours** **See new places every day** Our business is expanding and we are looking for an **Auto Electrician** (or mechanic, or similar) to join our team. You'll be customer focused and **autonomous**, so if you can work well without someone having to watch over your work, this job is perfect for you. You would be...

  • Client Solutions Lead

    2 weeks ago

    Sydney, New South Wales, Australia Inview Consulting Full time

    Networks & Systems Administration (Information & Communication Technology) Our Client, a leading Australian owned managed services provider, has an opportunity for a Client Solutions Lead (Networking). This would be similar to a Networking Team Lead role in that you would be responsible for managing a team of Network & Security Engineers. Additionally, you...

  • Client Solutions Lead

    1 month ago

    North Sydney, Australia Nine Full time

    Company Description Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape culture...

  • Client Solutions Manager

    2 weeks ago

    Sydney, New South Wales, Australia Meta Full time

    The Client Solutions Manager (CSM) for Meta's Global Business Group is a strategic and enthusiastic solution-driver who puts the needs of our customers first. Based in Sydney or Melbourne, the CSM will work with global brands to build strategic partnerships, drive growth, develop ROI-positive marketing strategies, and improve performance. Success in this...

  • Vertical Growth Leader, Utilities

    2 weeks ago

    Sydney, New South Wales, Australia nVent Full time

    We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. What YOU WILL EXPERIENCE IN THIS POSITION:The Vertical Growth Leader is a dynamic, highly-visible and influential position...

  • Senior Associate, New Verticals Partnerships

    2 weeks ago

    Sydney, New South Wales, Australia DoorDash Full time

    About The TeamDoorDash is looking for top-talent to help grow our Australian business We're looking for passionate individuals with deep market knowledge to allow us to best serve our consumers, Dashers, and merchants. Join our never-ending pursuit to better power economies in Australia and across the globe.About The RoleDoorDash is looking for a Senior...

  • Senior Associate, New Verticals Partnerships

    2 weeks ago

    Sydney, New South Wales, Australia Doordash Full time

    About the Team DoorDash is looking for top-talent to help grow our Australian business We're looking for passionate individuals with deep market knowledge to allow us to best serve our consumers, Dashers, and merchants. Join our never-ending pursuit to better power economies in Australia and across the globe. About the Role DoorDash is looking for a Senior...

  • Senior Associate, New Verticals Partnerships

    4 weeks ago

    Sydney, Australia Doordash Full time

    About the Team DoorDash is looking for top-talent to help grow our Australian business! We're looking for passionate individuals with deep market knowledge to allow us to best serve our consumers, Dashers, and merchants. Join our never-ending pursuit to better power economies in Australia and across the globe. About the Role DoorDash is looking for a Senior...