Licensing & Customer Service Officer - Indigenous

4 weeks ago

Melbourne, Australia Karlka Recruiting Group Full time

Ongoing Employment Opportunity
- Salary is $60,000 - $65,000 package inclusive of Superannuation
- Indigenous Identified position
- Contract is full-time 40 hours per week and working hours will be negotiated
- Federal Government Agency
- Box Hill, Melbourne

**About the company**
Karlka Recruiting Group has partnered with a **Federal Government Agency** to engage an **Licensing & Customer Service Officer - Indigenous Identified**.** **This position is located in their busy Melbourne office for an initial **contract is full-time 40 hours per week contract/ working hours will be negotiated.**

**About the Position**

As a member of the service team you will play a key role in meeting our contractual service requirements and the company's service standards and protocols. All employees need to uphold our stated values: leadership and vision, teamwork, integrity, and making a positive difference.

**Duties for Licensing and Customer Service delivery;**
- Provide quality service handling of enquiries related to licensing and general enquiries via telephone, facsimile, on-line and in-person.
- Conduct Follow-up requests for additional information. Issue approved licence cards and approved business certificates within service timeframes.
- Enter enquiry details accurately and within timeframes into the tracking system.
- Undertake mail/postal activities including stakeholder notices and returned mail
- redirection follow-up. Conduct outbound calls in line with team requirements.
- Support team members to ensure team performance goals are met

**Requirements/Skills**
- At least three (3) years relevant experience in front-line customer facing roles within an administrative or office environment.
- Experience within Government statutory or compliance environment (highly regarded).
- Year 12 secondary education

**Benefits working with Karlka Recruiting Group**
- Weekly pay
- Ongoing support: Pre, during and post placement
- Dedicated consultant per contract
- Employee Assistance Program available
- Our agency supports Indigenous communities

**How to Apply**
Consultant**:Gina Peter**

Applications received after the _due date_ may be considered for similar roles.

SCR-gina-peter

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