Customer Success Consultant

3 days ago


Sydney, Australia RGT Solutions Full time

Job Title: Customer Success Consultant - Sales Focus

Location: Sydney

**Salary**: Base $65k - $75k + Super + Comms, OTE $120k (Negotiable depending on experience)

Our client, an innovative tech startup company based in Sydney, is seeking a highly motivated and customer-focused Customer Success Consultant with a sales focus to join their team. As a Customer Success Consultant, you will be responsible for driving revenue growth and ensuring customer satisfaction by providing exceptional service and support.

**Responsibilities**:
Act as the primary point of contact for customers, building strong relationships and understanding their business needs

Provide exceptional service and support to customers, addressing any questions or concerns they may have

Work closely with the sales team to drive revenue growth and achieve sales targets

Proactively identify opportunities to upsell and cross-sell products and services

Conduct product demonstrations and training sessions for customers

Analyse customer data to identify trends and develop insights to improve customer experience

Collaborate with cross-functional teams to ensure successful onboarding and implementation of products and services

**Requirements**:
Minimum 1 year of experience in sales, preferably in a B2B or B2C environment

Excellent communication and interpersonal skills

Strong organizational and time management skills

Ability to work independently and in a team environment

Experience using CRM software is a plus

Experience in the tech industry is a plus

**Salary**: $65,000.00 - $120,000.00 per year

**Benefits**:

- Employee mentoring program
- Free drinks
- Free food
- Paid volunteer leave
- Parental leave
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission
- Performance bonus

Ability to commute/relocate:

- Sydney City, NSW: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: One location



  • Sydney, Australia Y Soft Full time

    As a Customer Success Consultant you play a critical role in Y Soft’s customer success strategy and are a key member of the sales team. Working under the supervision of the Y Soft regional EVP of Sales, you will engage early in the customer’s buyer journey and lead the customer to a sales transaction made by the partner and follow the customer...


  • Sydney, Australia REA Group Full time

    Customer Success Consultant We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property. With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your...


  • Sydney, Australia REA Group Full time

    Customer Success Consultant We're REA - REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property. With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your...


  • Sydney, Australia Phocas Software Full time

    As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the **Customer Success Consultant**, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas...


  • North Sydney, Australia Assure Programs Full time

    **Fulltime**: - **Hybrid work, 2 days in office - North Sydney** As Springdays **Customer Success Consultant**, you will be working across our portfolio of clients in sectors including professional services, government, Health, Insurance and many others. **What You'll Do**: - **Own the Client Relationship**: Act as the key liaison for assigned clients,...


  • Sydney, Australia Hatch Full time

    ** This role is at Xref (not for Hatch)** **About the role at Xref** Due to an internal promotion, we are looking for a Customer Success Consultant to join our global Customer Success Team. You will enjoy speaking to a large variety of clients and end users by helping them with their queries using the Xref platform. This is a varied customer service...


  • Sydney, Australia Hatch Full time

    ** This role is at Compass Education (not for Hatch)** Hatch is supporting Compass Education to find a great Junior Customer Success Consultant to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Compass...


  • Sydney, Australia Hatch Full time

    ** This role is at Flight Centre Travel Group (not for Hatch)** Hatch is supporting Flight Centre Travel Group to find a great Customer Success Consultant to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners...


  • Sydney, Australia Just Right People Full time

    Interested in how people think? - Full-time, permanent role - Based on Sydney's Northern Beaches **Your New Company** From their new and vibrant office in Mona Vale, our client offers solutions to promote self-awareness in terms of how one thinks and on how to communicate more effectively as an individual and in teams. In doing so, they work with their...


  • Sydney, Australia Informatica Full time

    **Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...

  • Customer Success

    7 months ago


    Sydney, Australia Matific Full time

    **THE COMPANY** Matific is a rapidly expanding SaaS business, offering world-leading maths software for primary school-age students. Headquartered in Australia, we are rapidly expanding and have customers in 120+ countries globally. We’re the fastest-growing and best-funded ed tech business in Australia, and scaling our team to bring the benefits of...


  • Sydney, Australia Compass Education Full time

    **Come shape the future of education with us**: We are Compass - a smart school management system in one connected platform. We believe that the time spent in class should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch, and while chowing down on their cafeteria sandwiches, they bonded over their unapologetically nerdy...

  • Xm Success Consultant

    3 months ago


    Sydney, Australia Qualtrics Full time

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • Sydney, Australia Enboarder Full time

    **A Little About Us**: Enboarder's mission is to help organizations put their people and human connection at the center of everything they do. We're the world's only People Activation Platform and we're enabling businesses to transform their people functions into simple, science-based, human-centric journeys. With our help, HR programs aren't just...


  • Sydney, Australia Verizon Full time

    **When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we...


  • Sydney, Australia Zensai Full time

    At Zensai, we believe that customer success is an essential driver for sustained profitable growth in a SaaS business. If you share this belief, you could be the right fit for this exciting role! Are you passionate about customer success? Do you have experience and interest in the employee learning, engagement and performance space and enjoy working in a...


  • Sydney, New South Wales, Australia Intuit Full time

    About the RoleWe're seeking a Customer Success Strategist to join our team at Intuit Mailchimp, focusing on engaging and growing our customers throughout their journey. Our Customer Success team uses a consultative approach to guide them through their lifecycle, driving adoption, growth, and customer advocacy.The ideal candidate will have expertise in...


  • Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Sydney, Australia BlackLine Full time

    Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and...