Customer Success Manager

3 days ago

Sydney, Australia Enboarder Full time

**A Little About Us**:
Enboarder's mission is to help organizations put their people and human connection at the center of everything they do. We're the world's only People Activation Platform and we're enabling businesses to transform their people functions into simple, science-based, human-centric journeys.

With our help, HR programs aren't just streamlined—they're revolutionized. Employees aren't just engaged. They're activated.

**What's Enboarder like?**:
We're a SaaS tech company that got our start in Australia in 2015. We've grown from a small team operating out of Sydney to distributed teams across APAC, EMEA, the U.S., and India You'll find the expected perks like pets at the office, remote working options, equity, competitive compensation, paid parental leave, and flexible schedules. But you'll also find that our business impact goes beyond the work we do for our clients and is just as global as our team.

**Some things we can offer you**:

- Competitive compensation and performance based bonus structure
- Flexible working schedule
- A chance to shape employee engagement and employee experience best practices across the globe
- Catered lunch once a week in every office around the globe
- Company recharge days

**About the opportunity**:
Customer Success is the real deal at Enboarder. We provide a consultative approach with our customers to become trusted advisors. This role is a hands on, client-facing role for our SMB and Mid-Market sized customers. Your focus will be building close relationships with your customers, understanding their objectives and driving best practices with them, as you help develop and evolve their content. You will become an onboarding implementation expert.

Our software is the vehicle for delivering rich mobile first content to employees and managers, and ROI for their business, so you will ensure they are using the platform to its absolute best to achieve their desired new hire and employee experiences. Your success will be measured by your customers' utilisation of Enboarder, as well as their achievement of their outlined objectives - ultimately, this looks like a customer renewing their subscription with us, year on year and becoming Enboarder advocates.

Whilst based in Sydney, you will have global exposure to the rest of the business and will work closely with our teams in London and Austin, TX.

**About you**:
First and foremost, you'll live the same values as us. Our team culture is the most critical element as we move through this high growth phase. Following closely behind that is a passion for what you do, and motivation to do great things. We want people who are excited to get out of bed every day to be an integral part of the success here at Enboarder - We love Mondays just as much as Fridays here.

Enboarder is growing, so we are looking for a Customer Success rockstar with a natural aptitude to delivering a world class experience with a growth mindset. You will also need the ability to drive collaboration through cross-functional teams when crafting and solving complex client needs.

**What you'll need to be successful**:

- Experience in customer success or account management role(s)
- Experience in scaling, training and consulting efforts to small or mid-market customers
- Delivery of training and education workshops to client groups, or confidence to learn
- Customer facing at trade shows and events when needed
- Outstanding communication skills - written, over phone/video conference and in person
- Proven consultative approach in previous role(s) - the ability to understand client needs, create and execute a plan that aligns to the client's objectives
- Start up experience, or experience with a company that thinks 'outside the box' - lateral thinking and willingness to roll up your sleeves are a must
- Experience that will be used to help scale processes and initiatives globally
- Previous experience working with product, marketing and sales teams to shape
- product offering
- A track record of working with HR and/or a strong HR network, a big plus but not essential
- Ability to quickly learn how to use different tools and technology (we have lots so don't expect you have used them before, but willing to pick it up quickly) e.g. Salesforce, Planhat, Intercom and JIRA.

**Interested in Joining the Team?**:

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