Customer Success Specialist

2 weeks ago

Sydney, Australia Verizon Full time

**When you join Verizon**:
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

**What you’ll be doing**

As Customer Success Specialist, you will be passionate about customers. Not only will you naturally seek to understand the customer’s business as if it was your own, you will work with the customer to grow and manage that business by using your extensive and instinctive consultation skills. You will be the customer's advocate, internally looking for solutions to customer issues and negotiate on the customer’s behalf to the benefit of both the customer and VZT. We are looking for people who are customer obsessed and willing to go the extra mile for customer satisfaction.

**Responsibilities include**:

- Protect and defend annual revenue, and customer base by renewing service agreements with clients at a minimum of 80% monthly.
- Conduct Customer consultations, where you provide the client with a greater insight into the product features and ROI benefits for clients.
- Complete periodic customer health checks ensuring you are aware of any areas of concerns for your client base and work with internal teams to rectify any issues.
- Grow the customer by identifying upsell leads for internal sales teams to convert.
- Liaise with technical support, billing, deployment and other areas of the business to ensure customer satisfaction, escalating where necessary.
- Collaborate with internal teams on projects that drive customer satisfaction or streamline processes.
- Manage the overall customer relationship throughout their End-to-End journey, delivering a first class after sales experience.

**You’ll need to have**:

- Bachelor’s degree in Business (or Communications preferred) or one or more years of relevant work experience.
- Experience in a client facing role.
- Knowledge of or demonstrated interest in customer success processes and managing the client throughout the customer lifecycle with a proactive mindset.

**Even better if you have**:

- Direct experience as a Customer Success Management/ Client Relationship Owner.
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).
- Excellent communication and interpersonal skills; ability to negotiate.
- Outstanding problem solving skills and the ability to take own initiative.
- Strong team player, but still a self-starter - the ability to lead by example.
- Ability to work in a fast-paced environment, be accepting of change

**Where you’ll be working**: In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

**Scheduled Weekly Hours**: 38

**Diversity and Inclusion**:
We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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