Current jobs related to Contact Centre Knowledge Coordinator - Canberra - Australian Government Clean Energy Regulator

  • Contact Centre Operator

    3 months ago

    Canberra, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 4 - $72,002 - $78,386 per annum plus superannuation - Portfolio Strategy Division - Canberra, ACT **Who we are** The Portfolio Strategy Division is the department's central policy area. The division supports our ministers and the department to engage with the complex cross-cutting policy challenges in Australian climate, energy, environment, and water...

  • Contact Centre Officer

    3 months ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/ST0022**Title**: - Contact Centre Officer - Federal Government**Category**: - Office Administration**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6 Months**Description**: Contact Centre Officer - ASAP start - **Federal Government**: - **Canberra + flexible working arrangements**: - **6 month...

  • Aps3 Contact Centre Administration Officers

    3 months ago

    Canberra, Australia Comcare Full time

    **Overview of the Team and role** The Claims Management Group is a key contributor to Comcare’s strategic objective and purpose of delivering an effective, fully funded and sustainable workers’ compensation scheme for the Australian Public Service. The Claims Management Group works with employers and employees to identify and target strategies that...

  • Contact Centre Officer

    4 months ago

    Canberra, Australia Infopeople Full time

    Inbound and Outbound Calls - High-level Customer Service - Webex, Microsoft Teams, Adobe and Office **Key Accountabilities** - Work accurately and manage conflicting tasks to meet deadlines with mínimal supervision. - Provide high level customer service, over the phone, or in writing, this is a contact centre role. - Carryout general administrative...

  • Aps4 Contact Centre Officer

    3 months ago

    Canberra, Australia Onpoint 365 Full time

    ASAP start - Canberra (Fairbairn) - 6 months from commencement with possible extension - Baseline security Clearance is Preferable **APS4 Contact Centre Officer** - **Baseline clearance or ability to obtain.**: - **Initial 6-month contract with a possible extension available.**: - **Experience working in a call centre/customer service environment is...

  • Aps 5 Contact Centre Officer

    4 months ago

    Canberra, Australia Hudson Australia Full time

    Our client is seeking to fill an APS 5 officer role within the Contact Centre. This position is on a Non Ongoing basis for an inital 6 months. Location will be in Woden Canberra. Your duties will include: - Managing relationships with policy, corporate and program areas for which the Contact Centre provides services, including developing and managing...

  • Contact Centre Officer

    4 months ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our client is seeking to engage a...

  • APS3 Contact Centre Administration Officers

    4 months ago

    Canberra, Australia Comcare Full time

    Overview of the Team and role The Claims Management Group is a key contributor to Comcare’s strategic objective and purpose of delivering an effective, fully funded and sustainable workers’ compensation scheme for the Australian Public Service. The Claims Management Group works with employers and employees to identify and target strategies that...

  • Aps4 Contact Centre Officer

    3 months ago

    Canberra, Australia SOS Recruitment Full time

    **APS4 Contact Centre Officer** 6-Month Contract| Canberra Location | $50.61 per hour plus 11% superannuation **OVERVIEW** **YOUR RESPONSIBILITIES** - Refer complex enquiries to relevant regulatory areas within the department. - Use enquiry management technology to manage and log enquiries. - Assist in identification of hot issues. - Chair/minute team...

  • Aps4 Contact Centre Officer

    3 months ago

    Canberra, Australia On Q Recruitment Full time

    Develop problem-solving, collaboration, and resilience skills - Join the Regulatory Assistance Section, driving engagement - Full time APS4 position on a 6 month contract - Develop problem-solving, collaboration, and resilience skills. - Join the Regulatory Assistance Section, driving engagement - Full time APS4 position on a 6 month contract Our client, a...

  • Team Leader

    4 months ago

    Canberra, Australia SMAART Recruitment Full time

    Lead, develop and inspire a high performing team in Canberra - Permanent and secure role offering a full time salary - Flexible working hours to suit your work life balance needs. Monday to Friday! **About the Role**: - Exciting senior leader opportunity with a national leader in employment, skills, and support services, working closely with the...

  • Team Leader

    3 months ago

    Canberra, Australia SMAART Recruitment Full time

    Lead, develop and inspire a high performing team in Canberra - Permanent and secure role offering a full time salary - Flexible working hours to suit your work life balance needs. Monday to Friday! **About the Role**: - Exciting senior leader opportunity with a national leader in employment, skills, and support services, working closely with the...

  • APS3 Contact Centre Administration Officer

    1 week ago

    Canberra, ACT, Australia Comcare Full time

    About the RoleThe Claims Management Group is a key contributor to Comcare's strategic objectives, delivering an effective and sustainable workers' compensation scheme for the Australian Public Service.As a Contact Centre Administration Officer, you will provide client support functions, handling calls and allocating administrative tasks to facilitate early...

  • Knowledge Management

    4 months ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS5 - Coordinator, Knowledge Management**: - Contribute to preserving Australia's historical and cultural heritage - Manage the day to day operations of the Library's records management functions - Work in a supportive, flexible environment As a world leading library, the National Library of Australia...

  • OzHarvest Food Rescue Coordinator SA

    2 weeks ago

    Canberra, ACT, Australia OzHarvest Food Rescue Coordinator SA Full time

    About the RoleWe are seeking a highly motivated and experienced Engagement & Culture Lead to join our team at OzHarvest Food Rescue Coordinator SA. As a key member of our team, you will be responsible for executing fundraising initiatives, building and maintaining relationships with corporate partners, and leading the local team in cultivating and...

  • Knowledge Facilitator

    4 days ago

    Canberra, ACT, Australia nrmjoEnvironmental jobs, NRM Full time

    The RoleThe Knowledge Broker will play a pivotal role in the Sustainable Farms initiative by developing and implementing strategic approaches to translating research into actionable recommendations for restoring biodiversity on farms. This position will work at multiple levels, summarizing and integrating research and decision-maker priorities into clear and...

  • Knowledge Broker

    3 months ago

    Canberra, Australia Australian National University Full time

    **Classification**:ANU Officer 8 (Administration) **Salary package**:$109,945 - $117,567 per annum plus 17% superannuation **Term**: Full-Time, Continuing (Contingent Funded) (up to 2 years) ( Part time hours will be considered) **The Position** The Knowledge Broker will play a pivotal role in the Sustainable Farms initiative through developing and...

  • Centre Administrator

    4 months ago

    Canberra, Australia Australian National University Full time

    **Classification**:ANU Officer Grade 5 (Administration) **Salary package**:$79,334 - $86,545 per annum plus 17% superannuation **Terms**:Full time, Fixed term (Up to 12 months) - Be part of a dynamic team in an exciting Centre - Work in a supportive and positive environment - Professional development support **Position Overview** The Centre Administrator...

  • Counselling Program Coordinator

    1 week ago

    Canberra, ACT, Australia Canberra Rape Crisis Centre Full time

    Job Title: Counselling Program CoordinatorCanberra Rape Crisis Centre is seeking a highly skilled and dedicated Counselling Program Coordinator to join our team.About the RoleThe Counselling Program Coordinator will be responsible for leading the counselling and crisis services team, making decisions within delegated authority, and influencing the delivery...

  • Aps Level 5

    4 months ago

    Canberra, Australia Australian Government Full time

    APS Level 5 - $81,372 - $88,000 - Fairbairn, ACT Do you have a passion for customer service? If so, we have a terrific opportunity to join a dynamic team at the heart of health product regulation in Australia. Your job is to deliver high quality communication supporting our internal and external stakeholders. You’ll be a natural collaborator with success...

Contact Centre Knowledge Coordinator

4 months ago

Canberra, Australia Australian Government Clean Energy Regulator Full time

Canberra Based
- Ongoing
- Corporate Branch

**About the Section**:
The Communications and Contact Centre section supports the agency’s outcomes by adding value to, and enabling, business activities through the provision of specialist communications advice and services, stakeholder engagement and education, and effectively and efficiently managing internal and external communications channels, including the Contact Centre.

We are focussed on client experience and engagement, using a range of digital and traditional communication approaches. We work closely with our business stakeholders to provide big picture, strategic direction to drive and deliver on agency outcomes.

The section:

- manages all internal and external communications for the agency,
- provides support, advice and deliver effective strategies, tools and products to engage our clients, stakeholders, staff and members of the public, and
- is the first point of contact for clients seeking information across all schemes administered by the agency.

**Role responsibilities and duties**:

- Build and maintain relationships with representatives from various business areas within the agency.
- Monitor daily enquiry reports to detect trends and inform the need for new or updated resources.
- Maintain the Contact Centre’s Knowledge Bank (SharePoint site); this includes publishing content and accessing analytics.
- Liaise with the Digital Services Branch to investigate and implement enhanced technology solutions.
- Write and update Contact Centre standard operating procedures and guidelines.
- Work closely with the Senior Contact Centre Operator regarding currency of scripts and day-to-day maintenance of the Knowledge Bank.

**Qualifications/experience**:
The following demonstrated experiences are highly desirable:

- Strong communication skills, written and oral, and the ability to tailor communication style to suit target audience,
- Ability to work flexibly in an changing environment,
- Strong time management skills including the ability to deal with short timeframes and periods of peak demand,
- Experience in training and supporting new team members,
- Networking and relationship building skills,
- Ability to deal with and meet deadlines during periods of peak demand,
- Ability to use Microsoft SharePoint, and

**Applications will close 11:30pm (AEDT), 23/04/2023