Aps4 Contact Centre Officer

6 months ago


Canberra, Australia On Q Recruitment Full time

Develop problem-solving, collaboration, and resilience skills
- Join the Regulatory Assistance Section, driving engagement
- Full time APS4 position on a 6 month contract
- Develop problem-solving, collaboration, and resilience skills.
- Join the Regulatory Assistance Section, driving engagement
- Full time APS4 position on a 6 month contract

Our client, a federal government department responsible for the regulation of therapeutic goods in Australia are currently on the lookout for a talented individual to join them as a Contact Centre Officer.

Specific duties of the role include:

- Duties entail providing quality information to stakeholders
- Referring complex queries
- Using enquiry management tech
- Identifying hot issues
- Chairing meetings
- Contributing to process improvements

Previous experience in a call center or a customer service environment is desirable, but not required. If you are interested please follow the links to apply. Alternatively, if you'd like more information, contact Sebastian Kaiser on (02) 9431 2530 for a further conversation about the role.



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